Experienced Customer Service/Quote Representative – Water and Industrial Markets

At arenaflex, we're revolutionizing the way water is distributed through innovative solutions to global water infrastructures. As a leading designer, manufacturer, and distributor of gaskets, pipe sealing solutions, and other rubber products, we're committed to providing top-notch products and exceptional customer service to our clients worldwide. With a presence in over 100 countries, we're expanding our team in The Woodlands, Texas, and we're looking for a talented Customer Service/Quote Representative to join our fast-paced team.

About arenaflex

arenaflex is a global organization with a rich history of innovation and excellence. We're passionate about creating solutions that make a real difference in people's lives. Our commitment to quality, customer satisfaction, and teamwork has earned us a reputation as a trusted partner in the water and industrial markets. We're proud of our diverse and inclusive culture, where every employee has the opportunity to grow, learn, and thrive.

Job Summary

We're seeking an experienced Customer Service/Quote Representative to join our team in The Woodlands, Texas. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients, managing customer orders, and coordinating with internal teams to ensure timely and accurate delivery of products. If you're a quick learner, a team player, and passionate about delivering outstanding customer service, we want to hear from you!

Key Responsibilities

* Entering customer orders into the Global Shop ERP system

• Updating and allocating inventory
• Following up with customers on orders and quotes for lead times and price changes
• Managing the production of quotes, including outlining, content, required forms, deadlines, and more, through CRM
• Coordinating with key internal personnel to complete various sections of quotes and drive to completion
• Following up and tracking performance of quotes
• Identifying potential problems ahead of time and coordinating with customers and the shipping department to ensure timely and accurate receipt of products
• Interfacing with salesmen and Costa Rica staff on a constant basis to ensure inventory levels are kept at optimum levels
• Anticipating customers' future needs
• Reviewing RFQs to understand their intent, requirements, details, timing, and scope
• Establishing timing plans to accomplish SOWs
• Performing risk analysis of projects as required
• Managing and coordinating incoming requests for proposals, prioritizing and scheduling team members to meet customer requirements

Requirements

* High school diploma or GED

• Excellent planning, organizational, and communication skills
• Ability to prioritize and manage multiple tasks simultaneously while paying close attention to details
• Ability to interact with all levels of management while maintaining a positive, professional, and enthusiastic attitude
• Strong interpersonal skills with the ability to function in a team-oriented environment
• Proficient with MS Word and PowerPoint, and utilize Excel at an advanced level
• Work well in a fast-paced, time-sensitive, and deadline-oriented environment
• Project Management training and experience is a plus
• Capable of calculating shipments with associated costs and delivery schedules, including shipment sizing

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Flexible work arrangements, including hybrid and remote work options
• Recognition and rewards for outstanding performance

Work Environment and Culture

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in fostering a culture of teamwork, innovation, and continuous learning. Our team members are passionate about delivering exceptional customer service, and we're looking for someone who shares our values and enthusiasm.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're committed to creating a workplace that's inclusive, diverse, and supportive. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an equal opportunity employer. Apply for this job