Experienced Fiber Customer Support Analyst – Delivering Exceptional Service Experience in arenaflex's Fiber Network

At arenaflex, we're passionate about connecting people to what brings them joy. As a leading provider of innovative communication and entertainment services, we're committed to empowering our customers with the best network and entertainment experiences. We're now seeking an experienced Fiber Customer Support Analyst to join our team and help us deliver exceptional service experiences to our customers.

About arenaflex

arenaflex is a dynamic and inclusive organization that values creativity, innovation, and impact. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where you can share your ideas freely, learn, grow, and thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy.

Your Role

As a Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and customer-focused individual with excellent communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. While a related Associate Degree or 2+ years' relevant experience is preferred, we're open to candidates with a passion for customer service and a willingness to learn.

Essential Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong customer service skills with a focus on delivering exceptional service experiences

Preferred Qualifications

* Experience with fiber and/or copper network technologies

• Knowledge of communication and networking components
• Familiarity with customer relationship management (CRM) software
• Certification in technical support or a related field

Skills and Competencies

To succeed in this role, you'll need:

• Strong technical skills, including knowledge of fiber and/or copper network technologies
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong customer service skills with a focus on delivering exceptional service experiences
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Fiber Customer Support Analyst, you'll have opportunities to:

• Develop your technical skills and knowledge of fiber and/or copper network technologies
• Work with a team of experienced professionals who are passionate about delivering exceptional service experiences
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your career

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and respect. We're committed to creating a work environment that's welcoming and supportive of all employees.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule
• Opportunities to earn more through incentive-based programs
• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Award-winning total rewards package designed to help you move forward in your career and in areas of your life outside of arenaflex

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional service experiences and want to join a dynamic and inclusive organization, we encourage you to apply. Please visit our website to learn more about this opportunity and to submit your application. Apply Job! Apply for this job