Experienced Cargo Agent (Customer Service Representative) - ORD

At arenaflex, we're on a mission to revolutionize the way we transport cargo, and we're looking for talented individuals to join our team as Cargo Agents. As a Cargo Agent, you'll be the face of arenaflex, interacting directly with customers face-to-face and over the phone to ensure their cargo is transported on time, every time, safely. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and advancing your career, we want to hear from you!

How You'll Help Us Keep Climbing

Every role at arenaflex plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Cargo Agent, you'll be an integral part of our team, working closely with customers, colleagues, and leaders to achieve our goals. Your primary responsibilities will include:

• Providing exceptional customer service to customers face-to-face and over the phone
• Processing and handling cargo shipments, including receiving, loading, and unloading cargo
• Maintaining accurate records and reports, including tracking cargo shipments and resolving any issues that may arise
• Collaborating with colleagues to ensure smooth operations and efficient cargo handling
• Participating in ongoing training and development to enhance your skills and knowledge
• Adhering to arenaflex's safety protocols and procedures to ensure a safe working environment

Benefits and Perks to Help You Keep Climbing

At arenaflex, we're committed to creating a culture that values our people and supports their success. Our benefits and perks are designed to help you keep climbing, both personally and professionally. Some of the benefits you can expect include:

• Competitive salary and regular pay increases
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
• 401(k) plan with generous company contributions
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care
• Holistic wellbeing programs, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health
• Domestic and international space-available flight privileges for employees and eligible family members
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful as a Cargo Agent, you'll need to possess the following minimum qualifications:

• Consistently prioritize the safety and security of yourself, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Possess basic digital literacy
• Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds
• Pass a physical ability test (PAT)
• Wear required company-approved Personal Protective Equipment (PPE), including hearing protection, safety-toe footwear, protective headwear, and high visibility safety apparel, subject to an approved accommodation

What Will Give You a Competitive Edge

While the minimum qualifications are essential, having the following preferred qualifications will give you a competitive edge:

• Previous cargo freight and warehouse operations experience
• Typing/computer skills

Work Environment and Career Growth Opportunities

As a Cargo Agent, you'll work in a fast-paced environment, interacting with customers, colleagues, and leaders to achieve our goals. You'll have the opportunity to advance your career through ongoing training and development, and our leaders will provide mentorship to help you prepare for future roles. Our work environment is collaborative, supportive, and committed to excellence, and we're proud to offer a range of benefits and perks to support your personal and professional growth.

How to Apply

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and advancing your career, we want to hear from you! Apply now to become a Cargo Agent at arenaflex, and take the first step towards a rewarding and challenging career. Apply Job! Apply for this job