Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts – REMOTE – Murray, KY

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex, a national leader in providing high-quality medical products and services to patients across the country. As an Experienced Patient Care Customer Service Representative, you will play a vital role in ensuring that our patients receive the care and support they need to manage their health and treatment at home.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we are committed to providing high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

As an Experienced Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You will work in our Sleep Central (After Hours Call Center) in Murray, KY, and will be required to work evenings and weekends.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and in writing
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Benefits:

* 401(k)

• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Bonus and incentive opportunities (non-exempt and exempt)
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Why Join arenaflex?

* Competitive pay starting at $15 per hour, plus a quarterly bonus opportunity

• 100% remote work from home, day one of employment
• Opportunity to work in a fast-paced and dynamic environment
• Comprehensive benefits package, including medical, dental, and vision
• Generous paid time off and paid holidays
• Bonus and incentive opportunities
• Mileage reimbursement and telephone reimbursement (when applicable)

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and profile through our online application portal. We look forward to reviewing your application and discussing this opportunity further.

Note:

arenaflex is a DRUG-FREE WORKPLACE. Employment is contingent on a background investigation, drug screen (when applicable for the position), and a valid driver's license in the state of residence with a clean driving record (when applicable for the position). Apply for this job