Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

At arenaflex, we're revolutionizing the way people shop, connect, and discover new products. As the largest livestream shopping platform in North America and Europe, we're committed to delivering an exceptional user experience that sets us apart from the rest. Our team is passionate about innovation, community, and entertainment, and we're looking for like-minded individuals to join our remote co-located team.

About arenaflex

arenaflex is a dynamic and fast-paced company that's changing the face of ecommerce. We're not just a platform – we're a community that brings together buyers, sellers, and enthusiasts from all over the world. Our hubs are located in the US, UK, Ireland, Poland, and Germany, and we're growing rapidly. We're innovating in the world of live auctions, featuring a wide range of products from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants.

The Role

As an Experienced Customer Experience Agent (Overnight Shift), you'll be part of our dedicated team that's responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible, and if something goes wrong, you'll be the one to make it right.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

You

We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion for reaching the best possible outcome is essential.

Requirements:

* Open to working an overnight shift from 10pm - 7:00am PST.

• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers / being customer-first / serving customers.
• Proactive problem-solver and process-improver.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment

Our team members are required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that's perfect for those who thrive in a fast-paced setting.

Compensation and Benefits

* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity.

• Flexible Time off Policy and holiday pay for working Company-wide Holidays.
• Health Insurance options including Medical, Dental, Vision.
• Work From Home Support.
• Home office setup allowance.
• Monthly allowance for cell phone and internet.
• Care benefits.
• Monthly allowance on both food and wellness.
• Annual allowance towards Childcare.
• Lifetime benefit for family planning, such as adoption or fertility expenses.
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
• Monthly allowance to dogfood the app.
• Parental Leave.
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Ready to Join the arenaflex Team?

If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, apply now! Apply for this job