Experienced Live Chat Specialist – Customer Support and Relationship Building
At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for a talented and enthusiastic Live Chat Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional online support to our clients' customers, helping them navigate our websites, and building lasting relationships with our clients.
About arenaflex
arenaflex is a rapidly growing company that's passionate about delivering innovative solutions to our clients. We're committed to providing exceptional customer service, and we're looking for like-minded individuals who share our passion for excellence. Our team is dedicated to creating a positive and supportive work environment, and we're excited to welcome a new team member to our family.
Responsibilities
As a Live Chat Specialist, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Key Skills and Qualifications
To succeed in this role, you'll need:
- Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- Upbeat positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails is a plus
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind, empathetic personality
Benefits and Perks
As a member of our team, you'll enjoy:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Work Environment and Culture
As a remote worker, you'll have the flexibility to work from home and enjoy a comfortable and supportive work environment. Our team is passionate about delivering exceptional customer service, and we're committed to creating a positive and inclusive culture.
Available Shifts and Compensation
Available shifts are all days except Sundays and Saturdays. Compensation is $25.00 - $35.00/hour.
How to Apply
If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss this exciting opportunity. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock, and hiring tools Apply Job! Apply for this job