Job Title: Fiber Customer Support Analyst – Join arenaflex's V Team and Power Customer Connections

Job Description:

Unlock Your Potential at arenaflex

Are you ready to join a community of innovators who share your passion for delivering exceptional customer experiences? At arenaflex, we empower our team members to grow, learn, and thrive in a dynamic and inclusive environment. Our V Team is a group of forward-thinking individuals who anticipate, lead, and believe that listening is where learning begins. We're not just a company – we're a community that comes together to lift our customers and build trust in everything we do.

About arenaflex

arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We connect our customers to what brings them joy, and our team is dedicated to driving innovation, creativity, and impact in the world. With a commitment to diversity, equity, and inclusion, we strive to create a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging.

Join Our V Team

As a Fiber Customer Support Analyst at arenaflex, you'll be part of a tech support team that helps our Fios customers with their voice, data, and video services. You'll join a community of experts who are passionate about delivering exceptional technical support and customer service. Our team is dedicated to troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions.

Your Responsibilities

As a Fiber Customer Support Analyst, your key responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

What We're Looking For

To succeed in this role, you'll need:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
• The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.

Even better if you have:

• A related Associate Degree or 2+ years' relevant experience.
• Technical support call center experience.

What We Offer

As a Fiber Customer Support Analyst at arenaflex, you'll enjoy:

• A competitive compensation package with opportunities for growth and advancement.
• A comprehensive benefits program that includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
• A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging.
• Opportunities for professional development and growth, including training and education programs.
• A flexible work schedule with the option to work from home and occasional in-person trainings and meetings.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Apply Now

If you're passionate about delivering exceptional customer experiences and want to join a community of innovators who share your passion, apply now to become a Fiber Customer Support Analyst at arenaflex. Apply for this job