Student Customer Service Coordinator – Rec Center Facilities
At arenaflex, we're committed to creating a welcoming and inclusive environment for our students, faculty, and staff. As a Student Customer Service Coordinator in our Rec Center Facilities, you'll play a vital role in ensuring the safety and well-being of our patrons while promoting a positive and approachable atmosphere. If you're passionate about delivering exceptional customer service and making a difference in our community, we encourage you to apply for this exciting opportunity.
Job Summary:
As a Student Customer Service Coordinator, you'll be the first point of contact for our patrons, providing assistance with various questions and problems in customer service areas. You'll also be responsible for maintaining a clean and safe environment, performing basic cleaning duties, and enforcing facility policies. This is a fantastic opportunity to develop your customer service skills, work in a dynamic environment, and make a positive impact on our community.
Key Responsibilities:
- Greet patrons and guests, ensuring a positive and approachable atmosphere - Assist customers with various questions and problems in customer service areas - Perform basic cleaning responsibilities, including trash, equipment, and laundry - Special event set-up and operations - Maintain a clean and safe environment for all patrons by completing assigned shifts, duties, and enforcing facility policies - Serve as a first responder to accidents within the building - Collaborate with other team members to ensure seamless operations
Essential Qualifications:
- Current American Red Cross CPR for the Professional Rescuer, AED, and Standard First Aid certifications (or obtained within the first 30 days of employment) - BBP Certification (obtained within the first 30 days of employment) - Excellent customer service skills and a positive attitude - Ability to work in a fast-paced environment and adapt to changing situations - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Availability to work a variety of shifts, including weekends and holidays
Preferred Qualifications:
- Previous customer service experience in a recreational or fitness setting - Knowledge of facility operations and maintenance - Experience with special events and set-up - Certification in first aid, CPR, or AED - Bilingual or multilingual skills
Skills and Competencies:
- Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing situations - Strong problem-solving and conflict resolution skills - Ability to work independently and as part of a team - Strong attention to detail and organizational skills - Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits:
- Develop your customer service skills and experience in a dynamic environment - Opportunities for professional growth and advancement within arenaflex - Access to training and development programs to enhance your skills and knowledge - Collaborate with a diverse team of professionals and students - Make a positive impact on our community and contribute to the arenaflex mission
Work Environment and Company Culture:
- Work in a state-of-the-art recreational facility with modern amenities - Collaborate with a diverse team of professionals and students - Opportunities for professional growth and advancement within arenaflex - Access to training and development programs to enhance your skills and knowledge - A dynamic and inclusive work environment that values diversity and promotes a positive work-life balance
Compensation, Perks, and Benefits:
- Competitive hourly pay rate (visit the Student Job Classification page on the Office of Human Resources website for more information) - Opportunities for professional growth and advancement within arenaflex - Access to training and development programs to enhance your skills and knowledge - A dynamic and inclusive work environment that values diversity and promotes a positive work-life balance - Discounts on recreational facilities and services - Opportunities for student leadership and involvement in campus events and activities
How to Apply:
If you're passionate about delivering exceptional customer service and making a difference in our community, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]).
Equal Opportunity/Affirmative Action Statement:
arenaflex is an equal opportunity/affirmative action employer and encourages applications from minorities, women, protected veterans, and individuals with disabilities. Miami University prohibits harassment, discrimination, and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.
Diversity Statement:
arenaflex is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on arenaflex's diversity initiatives, please visit the Office of Transformational and Inclusive Excellence webpage.
About arenaflex:
arenaflex is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester, and Luxembourg, our faculty, staff, and student employees are the fuel that drives arenaflex! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the arenaflex experience. Apply for this job