Experienced Bilingual Customer Engagement Representative – Hybrid Role at arenaflex

At arenaflex, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. arenaflex adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing. As a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners, we're committed to building a best-in-class servicing organization for our growing portfolio of powersports loans.

Join our team as a Bilingual Customer Engagement Representative

We're seeking an experienced Bilingual Customer Engagement Representative to join our Roadrunner's Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best-in-class servicing organization for our growing portfolio of powersports loans. As a Customer Engagement Representative, you will play a critical role in delivering exceptional customer experiences, resolving customer issues, and meeting productivity and quality goals.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving customer issues in a timely and professional manner.

• Process phone payments and communicate with customers regarding their powersports loan.
• Conduct outbound customer interview calls to gather information and resolve customer concerns.
• Communicate and resolve customer issues via online chat channel, providing clear and concise responses to customer inquiries.
• Resolve common customer concerns regarding their powersports loan, including payment issues, loan terms, and other related matters.
• Meet monthly productivity and quality goals, ensuring high levels of customer satisfaction and loyalty.
• Comply with all federal and state-specific laws that regulate collections and servicing activities.

Requirements:

* High School Diploma or GED required, with some college coursework a plus.

• Two years of customer service experience, ideally in auto finance or an installment loan portfolio, with a strong background in collections and servicing.
• Working knowledge of Word and Excel, with the ability to master the use of web-based systems, such as LoanPro (training provided).
• Strong communication skills, both verbal and written, with the ability to communicate effectively with customers via phone and online chat.
• Bi-lingual English/Spanish a plus, with the ability to communicate effectively with Spanish-speaking customers.
• Excellent "people" skills, with a strong customer service attitude and the ability to demonstrate problem-solving ability.
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and a commitment to punctuality.

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why join arenaflex?

* Opportunity to work with a leading company in the powersports industry

• Collaborative and dynamic work environment
• Comprehensive benefits package, including health insurance, PTO, and retirement plan
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job