Experienced Customer Service Representative – Remote Health Insurance Enrollment Support

At arenaflex, we're on a mission to simplify the complex process of finding and enrolling in health insurance. As a leading provider of cloud-based enrollment tools, we empower millions of consumers across the country to make informed decisions about their health plans. We're now seeking highly motivated and dedicated individuals to join our team as Remote Customer Service Representatives.

About arenaflex

arenaflex is a dynamic and innovative company that's committed to building a positive and motivating work environment, even in a remote setting. Our vision is to make finding and enrolling in health insurance simple, and we're passionate about delivering an exceptional customer experience. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools have revolutionized the way consumers interact with health insurance.

Job Summary

As a Remote Customer Service Representative, you'll play a critical role in delivering an outstanding customer experience and helping consumers navigate the complexities of health insurance enrollment. You'll be part of a collaborative and supportive team environment, working from the comfort of your own home. If you're a self-driven, success-oriented individual with excellent communication skills and a passion for customer service, we encourage you to apply.

Key Responsibilities

* Handle inbound and outbound calls, providing exceptional customer service and technical support

• Manage customer accounts, resolve issues, and provide creative solutions to complex problems
• Enter application data accurately and efficiently
• Respond to online chat inquiries and provide timely support
• Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications
• Demonstrate flexibility and adaptability in a fast-paced, dynamic environment
• Prioritize tasks, manage time effectively, and multitask with ease
• Participate in extensive self-study, training, and testing to ensure proficiency in arenaflex's systems and processes

Essential Qualifications

* 18 years of age or older

• Moderate to advanced computer skills, with a high level of comfort learning new technology
• Excellent verbal and written communication skills, with a high level of professionalism
• Ability to work from home, with a dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the Training Period
• Commit to full attendance during the 3-week Training period
• Complete a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection required (NOT Compatible: Mobile Internet Service Providers and Satellite)

Preferred Qualifications

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid Training

• Full-Time, Seasonal temp-to-permanent roles
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Compensation Details

* Base Pay: $14.50 per hour

• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Why Join arenaflex?

At arenaflex, we're committed to building a positive and motivating work environment that supports the growth and development of our employees. We offer a range of benefits and incentives that recognize and reward your hard work and dedication. As a Remote Customer Service Representative, you'll have the opportunity to:

• Work from the comfort of your own home, with the flexibility to manage your schedule and work-life balance
• Develop your skills and knowledge in a dynamic and innovative industry
• Collaborate with a supportive and collaborative team environment
• Participate in performance and attendance-based incentives, in addition to the base pay
• Enjoy a range of benefits, including 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO)

How to Apply

If you're a motivated and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job! Apply for this job