Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
At arenaflex, we're passionate about delivering exceptional experiences to our valued sellers and customers. As a key member of our team, the Experienced Customer Service Associate - Nights and Weekends will play a vital role in managing transactions and relationships with our sellers and customers, ensuring elite service and resolving any issues that may arise. If you're a customer-focused individual with a passion for the live event industry, we want to hear from you.
The Opportunity:
As a Seller Operations Associate, you'll be responsible for taking calls and responding to emails from our sellers and customers, addressing a broad range of event and order-related questions. Your primary goal will be to provide exceptional service, ensuring that our customers have a seamless experience when purchasing tickets through the arenaflex exchange. You'll work closely with our team to resolve any issues that may arise, providing solutions that meet the needs of both our sellers and customers.
How Your Role Expectations Will Progress as a Seller Operations Associate in the First 30, 90, and 180 Days:
### 30 Days In:
* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
* Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
* Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
### 60 Days In:
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
* Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
* Navigate order queue and determine what requires attention to provide real-time assistance.
### 90 Days In:
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
* Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring as a Seller Operations Associate:
* Outstanding communication, attention to detail, and organizational skills.
* Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
* Interest in the live event space and an eager-to-learn attitude.
Office Location and Work Schedule:
* Coppell, TX
* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.
* Hybrid model, not fully remote. 3 days in-office and 2 days at home.
* Hours:
+ 1:30pm-10:00pm, with Tuesday/Wednesday off.
+ 1:30pm-10:00pm, with Wednesday/Thursday off.
Compensation and Benefits:
* $40,000 base salary with overtime eligibility
* Bi-annual bonuses
* Annual equity grant
* Any hours worked over 40/week are overtime eligible
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your well-being. Our team is passionate about delivering exceptional experiences to our customers, and we're looking for like-minded individuals to join us on this journey.
How to Apply:
If you're a motivated and customer-focused individual with a passion for the live event industry, we want to hear from you. Apply now to become a part of the arenaflex team and start your journey towards delivering exceptional experiences to our customers.
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