Experienced Full Stack Sales Support and Services Manager – Disney Customer Support Remote Jobs

Join arenaflex, a world-renowned entertainment and media conglomerate, as we seek an exceptional Sales Support and Services Manager to lead our Disney Vacation Club (DVC) team. As a key member of our remote customer support team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and fostering a positive work environment.

About arenaflex

arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our mission is to provide unparalleled entertainment experiences that inspire and delight audiences around the world. With a diverse portfolio of brands, including Disney, Pixar, Marvel, and Star Wars, we are committed to delivering exceptional content, products, and services that exceed our customers' expectations.

Job Summary

We are seeking an experienced Sales Support and Services Manager to lead our DVC team, providing strategic direction, mentorship, and guidance to our Cast Members. As a key member of our remote customer support team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment. If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Lead and mentor a team of Cast Members, providing guidance and support to ensure exceptional customer experiences and sales growth.

• Develop and implement strategies to improve customer satisfaction, drive sales growth, and enhance the overall visitor experience.
• Collaborate with cross-functional teams to align sales methodologies, foundation requirements, and visitor experience improvements.
• Oversee the management of DVC's presence on Disney Cruise Line, including transportation coordination, visitor communication, and integration with the cruise line's operations.
• Regulate virtual event productions, ensuring seamless communication and integration of virtual sales activities, while streamlining the use of technology for training and development purposes.
• Ensure that the necessary infrastructure, both physical and technical, is established to support sales activities across different areas.
• Collaborate with production teams to create compelling marketing materials that support sales efforts and enhance the visitor experience.
• Develop and implement training programs to enhance Cast Member skills and knowledge, driving improvements in customer satisfaction and sales growth.
• Analyze sales data and customer feedback to identify trends and opportunities for improvement, making data-driven decisions to drive business growth.

Essential Capabilities

* 2+ years of experience supporting outreach group tasks, with a proven track record of driving sales growth and improving customer satisfaction.

• Understanding of the sales cycle, including customer engagement and conversion processes.
• Familiarity with work and evaluating functionality essential for managing operational assets.
• Ability to identify, develop, and invest in team members' skills to promote engagement, collaboration, and overall job satisfaction.
• Leadership and direction of Cast Member performance and driving operational improvements.
• Commitment to diversity and fostering a comprehensive work environment.
• Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic processes.
• Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment.
• Ability to work with presentations before groups.
• High-level proficiency in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint.
• Availability to travel and work on Disney Cruise Line.
• Ability to be flexible with work schedule, including evenings, weekends, and holidays.

Preferred Capabilities

* 2+ years of experience as a Visitor Experience Manager.

• Knowledge of Walt Disney World strategies and techniques.
• Labor force management experience.
• Experience with continuous improvement processes.
• Experience in really managing vendor relationships.
• Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs.
• Experience with IT systems to plan virtual show meetings.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to enhance your skills and knowledge, driving improvements in customer satisfaction and sales growth.

• Collaborate with cross-functional teams to align sales methodologies, foundation requirements, and visitor experience improvements.
• Participate in continuous improvement processes to drive business growth and innovation.
• Opportunities for career advancement and professional growth within arenaflex.

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth.

• Our remote customer support team is dedicated to delivering exceptional customer experiences and driving sales growth.
• arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Compensation, Perks, and Benefits

* Competitive salary of $25/hour.

• Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Opportunities for career advancement and professional growth within arenaflex.
• Flexible work schedule, including evenings, weekends, and holidays.
• Access to arenaflex's comprehensive training program to enhance your skills and knowledge.

How to Apply

If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Contact Us

For more information about this opportunity, please contact our HR department at [insert contact information]. Apply for this job