Experienced Fully Remote Customer Service Specialist – Join arenaflex in Revolutionizing the Trades Industry

At arenaflex, we're not just a company – we're a team of passionate professionals dedicated to making a difference in the lives of people in the trades. With a strong focus on customer satisfaction and a commitment to excellence, we're seeking an experienced and driven Customer Service Specialist to join our fully remote team. If you're looking for a career that offers growth opportunities, a dynamic work environment, and a chance to be part of a forward-thinking organization, then this is the perfect opportunity for you.

About arenaflex

arenaflex is a rapidly growing business that prides itself on its commitment to serving families and their employees with genuine care. Our team is comprised of experienced professionals who share a passion for delivering exceptional customer service and making a positive impact in the trades industry. With a strong focus on innovation and customer satisfaction, we're constantly looking for ways to improve our services and exceed our customers' expectations.

Who We're Looking For

We're seeking a highly motivated and customer-focused individual who is eager to take on new challenges and grow with our company. As a Customer Service Specialist at arenaflex, you'll be responsible for providing exceptional customer service, managing day-to-day operations, and ensuring that our customers receive the highest level of service possible. If you have a growth mindset, are self-motivated, and possess excellent communication and problem-solving skills, then we want to hear from you.

Responsibilities

As a Customer Service Specialist at arenaflex, your key responsibilities will include:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you'll need to possess the following skills and experience:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• 2+ years of experience in a similar role
• Experience with ServiceTitan or similar dispatching software
• Familiarity with plumbing/HVAC/service industry terminology and processes
• Strong analytical and problem-solving skills

What We Offer

As a Customer Service Specialist at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary and benefits package
• Opportunity for career growth and professional development
• Flexible and remote work arrangement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to ongoing training and development opportunities

How to Apply

If you're a motivated and customer-focused individual who is eager to take on new challenges and grow with our company, then we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and explore how you can contribute to our team's success.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

Note

Please do not call our office to inquire about the status of your application. Our hiring team will reach out to you if they have any questions or need additional information. We appreciate your patience and understanding in this matter. Apply for this job