[Remote] IT Support Analyst

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization that provides an AI-powered customer engagement platform. The IT Support Analyst role focuses on optimizing and integrating business systems while acting as a liaison between business units and IT to support end-user needs.

Responsibilities

• Identify technical debt and system redundancies to future-proof the enterprise application ecosystem
• Provide technical support and guidance to employees
• Contribute to continuous improvement efforts and refine IT processes
• Manage user accounts and permissions for secure, timely access to tools
• Ensure timely and accurate resolution of end-user support issues
• Document and maintain IT processes and procedures accurately

Skills

• Strong written and verbal communication skills with ability to simplify technical concepts
• Experience supporting People Operation teams in platform, process, and operations enablement
• Familiarity with Identity and Access Management (IAM) concepts
• Ability to multi-task, coordinate multiple projects, prioritize effectively, and maintain attention to detail
• Knowledge of Linksquares, Navan, and Coupa
• Experience with AI implementation in enterprise applications
• Familiarity with vendor management including renewals and onboarding
• Experience with SaaS tools such as Zoom, Slack, Google Workspace, Okta, and Jira
• Experience managing SaaS systems and optimizing license utilization

Benefits

• Medical, dental, and vision insurance
• Financial benefits
• Generous stipends for health and fitness
• Learning and development support

Company Overview