AR & Insurance Analyst, VTRL Credit - Remote USA

About the position Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets across the U.S. Southwest and Southeast regions and in Canada. With over 3,000 company trucks in our local markets plus the support of NationaLease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family, a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Velocity Truck Rental and Leasing is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. The AR & Insurance Analyst is responsible for managing an accounts receivable portfolio and ensuring insurance compliance for lease and rental customers. This role requires working knowledge of commercial collections processes and industry insurance requirements to support cash flow, mitigate credit and asset risk, and protect company interests. The position maintains a strong understanding of customer value, internal policies, and procedures, and responds proactively to changing priorities while performing other related duties as assigned.

Responsibilities

• Analyze account activity at all levels to collect payments to meet or exceed departmental KPI’s.
• Escalate and resolve payment returns in accordance with departmental guidelines and identify patterns signaling increased risk of default.
• Maintain accurate and up-to-date customer contact information within the ERP system.
• Request and review and track Certificates of Insurance (COIs) for lease and rental customers.
• Ensure COIs comply with company requirements and are maintained according to established standards.
• Communicate with customers, insurance agents, carriers, sales teams, and company leadership to resolve coverage issues as needed.
• Utilize and maintain internal systems and databases to ensure timely customer notifications and insurance tracking
• Develop and apply best practices for contacting customers via phone and email regarding payment status and COI renewals according to established cadence.
• Send invoices, payment reminders, statements, sample COI’s and vehicle values in accordance with department policies.
• Maintain positive customer relationships to resolve payment issues, identify trends, prevent future delinquencies, and reduce the risk of equipment loss.
• Monitor aging reports and escalate identified trends in accordance with policy to improve payment performance.
• Support the development and execution of collection strategies to reduce past-due balances and achieve department goals.
• Escalate accounts for legal action or repossession in accordance with department guidelines and management direction.
• Research and resolve invoice discrepancies and customer inquiries in a timely manner.
• Review and assist in correcting payment application errors and provide supporting documentation to customers as needed.
• Match payments to invoices to ensure complete and accurate accounts receivable records.
• Enter and maintain clear, up-to-date account notes, including customer status, actions taken, and recommend next steps.
• Proactively identify and report deteriorating account trends and potential loss exposure to leadership.
• Submit required data and follow procedures for month-end close activities.
• Support special projects, cross-functional initiatives, and other duties as assigned.
• Work closely with internal departments and leadership to manage service levels for high-value, complex, or sensitive accounts.

Requirements

• Minimum 2 years of commercial collections experience, preferably in the transportation, leasing, or rental industry.
• Strong problem-solving, analytical, and negotiation skills.
• Ability to communicate effectively with customers and with all levels of the organization.
• Ability to work in a fast-paced, customer service-oriented environment while managing multiple priorities.
• Strong attention to detail and ability to follow through on assigned tasks.
• Proficiency in Microsoft Office applications and experience using ERP and internet- based systems.

Nice-to-haves

• Bilingual in English and Spanish preferred.

Benefits

• 401K W/Match
• Medical
• Dental
• Vision benefits
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Excellent Training and Career Advancement Opportunities
• Company perks such as employee discounts, company events and training programs

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