Manager, International Underwriting Operations
About the position We're a member company of W. R. Berkley Corporation, an A. M. Best A+ rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. BTU A global insurance provider, offering property, casualty, professional and cyber insurance coverage for technology firms and businesses with technology exposure.
Responsibilities
Lead and supervise the International Operations team, ensuring the accurate and compliant execution of multinational insurance placements. Drive operational excellence, support process improvements, and foster professional development within the team. Serve as the primary escalation point for complex issues and facilitate effective communication with internal and external partners. Lead and supervise the International Operations team by providing coaching, mentoring, and performance feedback. Oversee the execution of international placements, ensuring accuracy, compliance, and quality standards are met. Monitor team adherence to SOPs, regulatory requirements, and company policies; address escalations as needed. Monitor team performance, participate in quality audits, and ensure timely issuance of local policies and premium collection. Support process improvement initiatives and collaboration with other departments on workflow enhancements. Deliver and coordinate training for team members; foster professional development. Serve as the primary escalation point for compliance, operational or billing issues. Facilitate effective communication within the team and with partner carriers/affiliates. Track and report on team performance metrics; participate in quality audits and reviews. Oversee the team's book of business, ensuring compliance, and Accuracy and SLA's are met Educate team members on country-specific insurance rules and compliance requirements May perform other functions as assigned For highly qualified candidates, we will consider remote working arrangements. This role requires occasional travel to our home office in Minneapolis, MN.
Responsibilities
- Lead and supervise the International Operations team, ensuring the accurate and compliant execution of multinational insurance placements.
- Drive operational excellence, support process improvements, and foster professional development within the team.
- Serve as the primary escalation point for complex issues and facilitate effective communication with internal and external partners.
- Lead and supervise the International Operations team by providing coaching, mentoring, and performance feedback.
- Oversee the execution of international placements, ensuring accuracy, compliance, and quality standards are met.
- Monitor team adherence to SOPs, regulatory requirements, and company policies; address escalations as needed.
- Monitor team performance, participate in quality audits, and ensure timely issuance of local policies and premium collection.
- Support process improvement initiatives and collaboration with other departments on workflow enhancements.
- Deliver and coordinate training for team members; foster professional development.
- Serve as the primary escalation point for compliance, operational or billing issues.
- Facilitate effective communication within the team and with partner carriers/affiliates.
- Track and report on team performance metrics; participate in quality audits and reviews.
- Oversee the team's book of business, ensuring compliance, and Accuracy and SLA's are met
- Educate team members on country-specific insurance rules and compliance requirements
- May perform other functions as assigned
Requirements
- 5+ years of experience in multinational insurance programs
- 3+ years prior supervisory experience
- Strong understanding of compliance, SOPs, and operational workflows in global insurance.
- Experience delivering training and coaching team members.
- Excellent client service and relationship management skills.
- Effective communicator with strong organizational and problem-solving abilities.
- Ability to work collaboratively in a cross-functional, multicultural environment
- High school diploma or equivalent
Benefits
- Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans
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