Experienced Customer Service Associate – Amazon Locker+ Retail Location
Job Overview
Imagine joining a dedicated team at arenaflex that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We're looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders; they connect personally with our customers and uplift their lives – even if for just a few moments. As an Amazon Locker+ Customer Service Associate, you'll work in designated retail locations – where it's convenient for our customers – helping facilitate the delivery and return of customer orders.
About arenaflex
arenaflex is a world-renowned e-commerce company that has revolutionized the way people shop and interact with products. With a strong focus on customer satisfaction, arenaflex has created a seamless shopping experience that extends beyond the online platform to physical retail locations like Amazon Locker+. Our mission is to provide customers with convenient, hassle-free experiences that make their lives easier.
Duties & Responsibilities
As an Amazon Locker+ Customer Service Associate, some of your duties may include:
- Receiving, picking, and stowing customer orders, processing returns, and preparing for delivery
- Assisting customers with questions they may have
- Working through problem-solving scenarios for customers
- Maintaining a clean, safe, and organized workspace
- Managing responsibilities for a Locker+ location, including opening and closing site
- Using technology like smartphones and handheld devices to sort, scan, and prepare orders
- Receiving truck deliveries
You'll also need to be able to:
- Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation
- Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
- Use carts, dollies, hand trucks, and other gear to move items around
- Go up and down stairs (where applicable)
- Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week
What it's like at Amazon Locker+ locations
* Safety: Your safety is important to us, so we provide safe working conditions.
- Surroundings: You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
- Activity: You'll be on your feet for the majority of your shift, helping customers and sorting packages.
- Temperature: Our Locker+ locations are in comfortable, climate-controlled environments.
- Noise level: Sound levels are minimal, what one would expect in a grocery store.
- Dress code: Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, arenaflex provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.
Why You'll Love arenaflex
We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals. Our jobs are nearby, with great pay, and offer work-life balance.
- Schedule flexibility: Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed.
- Shift options: Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four-day workweeks and three-day weekends.
- Anytime Pay: You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).
Our workplace is unlike any other.
- State-of-the-art facilities: We have modern warehouses that are clean and well-organized.
- Safety: Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
Our team supports and listens to you.
- Culture: Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups.
- Team environment: Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.
- New skills: Depending on the role and location, you'll learn how to use the latest arenaflex technology – including handheld devices and robotics.
Our company supports your goals.
- Benefits: Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
- Career advancement: We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups.
Requirements
* Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.
How To Get Started
You can begin by applying above. If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/. Apply for this job