Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we pride ourselves on being the national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented and dedicated individuals to join our team and help us tackle exciting challenges. With over 30 years of experience in this unique business, we've established ourselves as a pioneer in the industry, continuously advancing our technology and business processes to stay ahead of the competition. As a Customer Support Specialist at arenaflex, you'll play a vital role in ensuring our customers receive the best possible experience. You'll be the face of our company, addressing and resolving customer inquiries, and providing top-notch support to our clients. If you're a customer-focused individual with excellent communication skills, a strong work ethic, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and innovative company with a team of over 350 professionals spread across the United States. Our headquarters is located in Seattle, and we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, and Washington D.C. We're committed to providing our employees with a supportive and inclusive work environment, where they can grow and thrive.

Job Overview

As a Customer Support Specialist at arenaflex, you'll be responsible for addressing and resolving customer inquiries, providing information and updates, and ensuring that all necessary tasks are completed on orders. This role requires strong communication and problem-solving skills, as well as the ability to think on your feet and prioritize multiple tasks simultaneously. You'll work closely with other teams to ensure seamless communication and efficient order processing.

Key Responsibilities

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology-driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Why Join arenaflex?

At arenaflex, we believe that our employees are our greatest asset. We offer a comprehensive benefits package, including:

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• Pay: $14.00 to $18.00 per hour

Schedule

This is a full-time remote opportunity, requiring a commitment of Monday through Friday. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our team.

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Don't miss this chance to join a dynamic and innovative company that's shaping the future of the legal document filing industry. Apply today and take the first step towards a rewarding career at arenaflex! Apply for this job