Experienced Customer Support Associate – Veterinary Community Engagement and Platform Support
At arenaflex, we're revolutionizing the $50B+ animal health industry by empowering veterinary professionals to make informed purchasing decisions and streamline their supply ordering processes. Our cutting-edge eCommerce and mobile platforms have transformed the way veterinary practices operate, and we're now seeking an exceptional Customer Support Associate to join our growing team. As a Customer Support Associate at arenaflex, you'll play a pivotal role in delivering an exceptional user experience to our vibrant community of veterinary professionals. You'll engage with users through live chats, phone calls, emails, internal discussion boards, and platform demos, ensuring that every interaction is positive, delightful, and informative. Your passion for delivering exceptional customer support, combined with your ability to thrive in a fast-paced team environment, will make you an invaluable asset to our organization.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to modernizing the animal health industry and empowering veterinary professionals to focus on what matters most – delivering exceptional care to their patients. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals across all 50 states.
The Role
As a Customer Support Associate, you'll be responsible for:
- Supporting existing arenaflex users through live chat, email, and phone in a timely and professional manner
- Troubleshooting issues quickly and providing clear, concise explanations of scenarios and solutions
- Handling daily and weekly administrative responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Collaborating with cross-functional teams to provide feedback on feature requests and recommendations for enhancements to our tools
- Working with vendor and industry partners to streamline communication and alerts between systems
- Contributing to the development and expansion of processes to streamline support workflows
What You'll Need
* 1 year of relevant customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support is a plus, but not required
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage multiple responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality, with excellent collaboration skills
- Tech/start-up work experience is a plus, but not required
What We Offer
* 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a growing team that's revolutionizing the animal health industry
- Work with a talented and passionate team that's dedicated to delivering exceptional customer support
- Enjoy a flexible and remote work environment that allows you to balance your work and personal life
- Develop your skills and expertise in a fast-paced and dynamic industry
- Contribute to the development of innovative solutions that make a real difference in the lives of veterinary professionals and their patients
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
Stay Scam-Smart
We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Visit our official careers page to confirm the validity of any openings, and never provide sensitive personal or financial information during the application process.
Apply Now
If you're passionate about delivering exceptional customer support and are excited about the opportunity to join our growing team, please apply now! Apply for this job