Experienced Full Stack Technical Support / Customer Service Representative – Remote Customer Experience Expert
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences through innovative technology and a people-first culture. As a remote Technical Support / Customer Service Representative, you'll play a vital role in helping us achieve this vision by providing top-notch support to our clients and their customers.
About arenaflex
arenaflex is a forward-thinking global organization that's passionate about empowering its employees to succeed. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our inclusive culture is built on the principles of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and supported.
Career Growth and Personal Development
At arenaflex, we believe that our employees are our greatest asset. That's why we invest heavily in their growth and development. As a remote Technical Support / Customer Service Representative, you'll have access to a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. Our 80% promotion rate from within is a testament to our commitment to helping our employees succeed.
What You'll Do in This Role
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offering additional products and/or services
- Delivering expert customer experiences...with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
At arenaflex, we believe in investing in our employees to help them achieve their career goals and personal aspirations. As a remote Technical Support / Customer Service Representative, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If you're passionate about delivering exceptional customer experiences and are looking for a career that offers growth, development, and a sense of belonging, then we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Job Type:
Full-time
Pay:
From $16.00 per hour
Benefits:
* 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Professional development assistance
- Referral program
Application Question(s):
* Please provide your direct email address.
Work Location:
Remote Apply Job!
About the Application Process
To apply for this role, please submit your application through the link above. We'll review your application and contact you to discuss the next steps. We're an equal opportunities employer and welcome applications from diverse candidates.
Note:
arenaflex is a global organization with a presence in over 70 countries. As a remote Technical Support / Customer Service Representative, you'll be working from home and will be required to have a quiet, distraction-free environment. You'll also need to have high-speed internet and a smartphone to complete your work. Apply for this job