Experienced Live Chat Support Agent – Mobile Application Support Specialist

At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our clients to achieve their goals. As a leading technology consulting firm with a global presence, we're committed to fostering diverse, multicultural teams that drive innovation and growth. With offices across the US and a strong presence in New York, we're dedicated to helping our clients succeed in an ever-evolving digital landscape.

Job Summary:

We're seeking an experienced Live Chat Support Agent to join our team in Denver, CO. As a remote worker, you'll be part of a dynamic team that provides critical assistance to our clients through chat tools, following arenaflex's standard operating procedures. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.

Location:

This is a remote position, and you must be a resident of Colorado state. All remote work must be performed in Colorado, and we will not consider out-of-state candidates who are looking to relocate to Colorado for this position.

Work Schedule:

* Training: Monday - Friday, 9 AM - 6 PM, for 3 weeks

• Permanent schedule: Tuesday through Saturday, 9 AM - 6 PM

Job Description:

As a Live Chat Support Agent, you'll play a critical role in providing Tier I support and customer assistance for our mobile application. Your responsibilities will include:

• Providing critical assistance to clients through chat tools, following arenaflex's standard operating procedures
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing client software on supported devices, following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with cross-functional teams to resolve complex issues and improve customer experiences

Minimum Qualifications:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support

• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Preferred Qualifications:

* Jira experience

• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Essential Skills and Competencies:

* Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong analytical and technical skills, with a focus on mobile application support
• Proficiency in chat tools and customer service software
• Ability to work collaboratively with cross-functional teams
• Strong attention to detail and ability to follow procedures and processes

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Live Chat Support Agent, you'll have access to:

• Ongoing training and development opportunities to enhance your technical skills and knowledge
• Collaborative and dynamic work environment that fosters innovation and growth
• Opportunities for career advancement and professional development
• Access to cutting-edge technology and tools to support your work

Work Environment and Company Culture:

At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on:

• Collaboration and teamwork
• Innovation and creativity
• Customer-centric approach
• Continuous learning and development
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Competitive hourly rate
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Opportunities for career advancement and professional development

How to Apply:

If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.

Note:

This job posting is not intended to be a comprehensive list of all responsibilities, qualifications, or requirements. arenaflex reserves the right to modify or change the job description, qualifications, or requirements at any time. Apply for this job