Experienced Part Time Remote Customer Service Specialist for After Hours Team - Healthcare and Customer Service Expertise Required

Introduction to arenaflex

arenaflex is a leading multi-specialty physician-led organization that has been providing access to extraordinary care for over two decades. With a network of over 600 doctors and advanced practice providers, we are committed to delivering high-quality patient care and improving the health and well-being of the communities we serve. Our organization is built on a foundation of excellence, compassion, and innovation, and we are seeking a talented and dedicated Remote Customer Service Specialist to join our After Hours Team.

Job Overview

As a Remote Customer Service Specialist at arenaflex, you will play a critical role in providing exceptional customer service to our patients, healthcare providers, and facilities. You will be the initial point of contact and a liaison between patients, healthcare facilities, physicians, clinical staff, and practices, facilitating patient healthcare needs and ensuring seamless coordination of care. If you have recent healthcare or customer service experience and are passionate about delivering outstanding patient care, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
• Manage a high volume of incoming calls from patients, healthcare providers, and facilities, resolving issues related to scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, and addressing insurance and billing questions.
• Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record and consulting/escalating to clinical staff when necessary.
• Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and providing excellent and consistent customer service in a variety of situations.

Essential Qualifications

• High School Diploma or GED required
• 2-5 years of experience in customer service or healthcare, with recent experience preferred
• Typing speed of minimum 35 wpm with 90% accuracy
• Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position
• Must live within 1 hour of St. Louis, Missouri

Preferred Qualifications

• Experience in a healthcare setting, preferably in a customer-facing role
• Knowledge of electronic health records and insurance basics
• Excellent communication and critical thinking skills, with the ability to work in a fast-paced environment
• Ability to work effectively in a team environment and build strong relationships with patients, providers, and staff

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As a Remote Customer Service Specialist, you will have access to a range of training and development opportunities, including our comprehensive onboarding program, ongoing training and education, and opportunities for advancement within the organization. You will also be part of a dynamic and supportive team that is passionate about delivering exceptional patient care.

Work Environment and Company Culture

arenaflex is a values-driven organization that is committed to creating a positive and inclusive work environment. We believe in fostering a culture of respect, empathy, and compassion, and we are dedicated to supporting the well-being and success of our employees. As a Remote Customer Service Specialist, you will be working from home, but you will be fully connected to our team and will have access to all the resources and support you need to succeed.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a range of benefits and perks. As a part-time employee, you will be eligible for benefits, including comprehensive medical, dental, vision, life insurance, and legal services. You will also have access to our pension plan, 401(k) plan with company match, tuition assistance, and paid time off. We are committed to supporting the physical, emotional, social, and financial well-being of our employees and their families.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and patient care, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Specialist at arenaflex, you will be part of a dynamic and supportive team that is dedicated to making a difference in the lives of our patients and communities. Apply now to join our team and take the first step towards a rewarding and challenging career in healthcare.