Experienced Remote Call Center Customer Service Representative – Thriving in a Culture of Innovation and Excellence

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Join the arenaflex Customer Service Team

We're seeking an experienced and customer-focused Remote Call Center Customer Service Representative to join our dynamic team. As a key member of our team, you'll be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for all interactions.

About the Role

As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing clients related to our NJ Family Care Program. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests, status changes, complaints, and grievances
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you'll need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• The ability to problem solve through analysis and ongoing feedback
• Achieving results through knowledge, empathy, and commitment
• The ability to work with people of diverse backgrounds
• A High School diploma or GED
• Background and drug screening required

States that are Not Applicable for this position

* AK, CA, HI, MA, IL, MT, NY

• Metro Areas: MN- Minneapolis, IL, NY - NYC
• OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

Pay Transparency Laws

In some locations, pay transparency laws require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Compensation and Benefits

* $16.00 per hour pay rate (bi-weekly pay)

• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options

Work Environment and Company Culture

At arenaflex, we value the health and safety of our associates, their families, and our community. While we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Why Join arenaflex?

* Enjoy a positive and employee-friendly culture while playing an important role in supporting our clients

• Be part of a dynamic team that values individuality and innovation
• Grow with a company that offers career growth opportunities and learning benefits
• Enjoy a comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Click on the link below to register as a candidate and take the first step towards joining our dynamic team. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Request

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, please download the form first: click here to access or download the form. You may also click here to access arenaflex's ADAAA Accommodation Policy. Apply for this job