Experienced Full Stack Customer Service Representative - Sales (Hybrid) at arenaflex
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and provide them with unparalleled service experiences. As a key member of our team, you'll play a vital role in driving customer satisfaction, loyalty, and growth through exceptional service and sales expertise. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative communication solutions, dedicated to empowering our customers with the latest technology and services. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. With a strong focus on customer satisfaction, we strive to create a seamless and personalized experience for our customers, every step of the way.
Job Summary
As an Experienced Full Stack Customer Service Representative - Sales (Hybrid) at arenaflex, you'll be responsible for providing top-notch service to our customers, driving sales growth, and delivering an exceptional customer experience. You'll work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience.
Key Responsibilities
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers.
- Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
- Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records.
- Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
- When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services.
- Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
- Premier Service Consultants may be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business.
What You Can Look Forward To
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.
- Competitive hourly rate, with the potential to earn up to $36,000 in commissions yearly if all sales goals are met.
- A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
- Opportunities for career growth and development, with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions.
- A dynamic and supportive work environment, with a focus on employee wellness and engagement.
Requirements
* Call center or customer service experience.
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
- WFH Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). + Workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.). + Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Preferred Qualifications
* Experience in sales, customer service, or a related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Basic computer skills and familiarity with customer relationship management (CRM) software.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
* A dynamic and supportive work environment, with a focus on employee wellness and engagement.
- Opportunities for career growth and development, with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions.
- A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
- Competitive hourly rate, with the potential to earn up to $36,000 in commissions yearly if all sales goals are met.
- Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.
How to Apply
If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you! Apply today to join our team as an Experienced Full Stack Customer Service Representative - Sales (Hybrid) at arenaflex. Apply for this job