Experienced Bilingual Spanish/English Customer Experts – Remote Work Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that's passionate about delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

About arenaflex

arenaflex is a company that's dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our team is made up of talented individuals who are passionate about what they do, and we're always looking for new talent to join our ranks.

Benefits of Working with arenaflex

As an arenaflex team member, you'll enjoy a range of benefits that will make your work-life balance easier and more enjoyable. These benefits include:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages that reflect your value to the company
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being

Teleperformance and You

At arenaflex, we believe that our team members are the key to our success. We're looking for talented individuals who are passionate about delivering exceptional customer experiences. As a Bilingual Spanish/English Customer Expert, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our team members grow and develop their careers, and we offer a range of opportunities for advancement and professional development.

Responsibilities

As a Bilingual Spanish/English Customer Expert, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Meeting sales objectives as defined

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:

• Bilingual Spanish/English
• 6 months of customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• 6 months of Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• 6 months of sales experience minimum
• Ability to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills
• Superior negotiating skills

Work from Home Requirements

To work from home as a Bilingual Spanish/English Customer Expert, you'll need:

• A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps
• An ISP with no packet loss and a ping under 50ms
• Proof of internet speed required
• A clean and quiet workspace

Employment Type

This is a full-time employment opportunity.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Apply now to join our team as a Bilingual Spanish/English Customer Expert at arenaflex. Apply Job! Apply for this job