Experienced Customer Service Advocate – National Remote
At arenaflex, we're revolutionizing the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.
About arenaflex
arenaflex is a leading healthcare organization dedicated to simplifying the healthcare experience and improving the lives of millions of people. We're committed to creating healthier communities and removing barriers to quality care. Our mission is to help people live healthier lives and make the healthcare system work better for everyone.
Job Summary
As an Experienced Customer Service Advocate at arenaflex, you'll play a critical role in building trust with members enrolled in our benefit plans across their healthcare lifecycle. You'll be a single stop resource on all plan-related questions, assisting members with medical and pharmacy benefits, eligibility, claim resolution, dental and vision issues, and promoting healthcare literacy. You'll connect members to appropriate resources with consideration to their healthcare needs and resolve complex benefit and claim issues on their behalf.
Responsibilities
* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding the following: + Medical, vision, dental, pharmacy plan details + Plan/program eligibility + Medical claims
- Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs
- Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language
- Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level
- Educate members about the fundamentals of healthcare benefits and plans
- Assist members to maximize use of community services, support programs, and resources available
- Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance
Requirements
* 1+ year in a customer service environment
- Must be 18 years of age or older
- Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications
* 2+ years in a customer service environment
- Part of arenaflex Benefit Operations and Experience
- Experience in a healthcare insurance environment
Telecommuting Requirements
* Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
* Active Listening
- Negotiation
- Empathy/Sensitivity
- Patience/Resilience
- Agility/Flexibility
- Conflict Resolution
- Cultural Sensitivity
- Disability & Diversity Awareness
- Effective time and resource management
- Excellent Verbal/Written Communication skills
Compensation and Benefits
* Hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 - $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Diversity and Inclusion
* arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- arenaflex is committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
How to Apply
If you're passionate about making a difference in the lives of millions of people, apply now to join our team as an Experienced Customer Service Advocate at arenaflex. Apply for this job