Email/Chat/Phone Specialist (Nights and Weekends) – Live Event Experience Expert
At arenaflex, we're passionate about creating unforgettable experiences for our customers. As an Email/Chat/Phone Specialist (Nights and Weekends), you'll be at the forefront of delivering exceptional customer service, ensuring that our fans get the right seats at the right price. If you're a team player with a passion for live events and a knack for providing top-notch support, we want to hear from you.
About arenaflex
arenaflex is a leading ticket marketplace that connects fans with unforgettable live events. We pride ourselves on creating memorable experiences for our customers from the point of purchase until they enter the gates. Our team is dedicated to providing world-class customer service, and we're looking for talented individuals like you to join our ranks.
Your Role in arenaflex's Success
As an Email/Chat/Phone Specialist (Nights and Weekends), you'll play a vital role in representing the arenaflex brand, providing proactive, friendly, and high-quality service to our customers. You'll be the first point of contact for many of our customers, and your expertise will help resolve technical concerns, answer questions about events and services, and ensure that our fans have an exceptional experience.
Key Responsibilities
* Handle customer contacts, promptly and professionally, via phone, email, and live chat
- Answer questions about purchases, orders, inventory, and upcoming events
- Support our customers proactively, utilizing internal and external technology to manage order fulfillment
- Be a team player and contribute to culture and growth
- Create memorable experiences with customers who share our love for live events
Your Journey with arenaflex
We're committed to helping you grow and develop your skills. Here's a breakdown of your role expectations over the first 30, 90, and 180 days: ### 30 Days In
- Complete new hire orientation, gaining the resources you need to be successful
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
- Acclimate to team and company norms, business objectives, and arenaflex values
- Gain access to and familiarize yourself with our accounts and internal systems
- Shadow teammates and document what you've learned from observing and listening to their emails and calls
### 90 Days In
- Perform core responsibilities comfortably on your own
- Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies
- Understand service level expectations, KPIs, and other metrics to watch for
### 180 Days In
- Apply methods to execute individual tasks that positively impact the team
- Play an active role in continued learnings to advance skill sets necessary for team goals
- Handle front-line customer escalations and follow-ups
- Feel empowered to participate in extracurricular projects that will contribute to the success of the organization
What We're Looking For
* 1-2 years of customer service experience via phone, email, and live chat
- Team player mentality and drive to contribute to culture and growth
- Sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software
Schedule
* 1:30pm-10:00pm Thursday/Friday off
- 1:30pm-10:00pm Monday/Tuesday off
- Hybrid schedule with 3 days in office and 2 days remote
Compensation and Benefits
* $40,000 base salary with bi-annual bonuses and equity
- Training is fully paid
- Competitive compensation; bonus incentives and equity for all employees
- FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching
- Monthly credits and discounts for attending live events
- Hybrid working model
- Variety of additional workplace perks
Ready to Join the arenaflex Team?
If you're passionate about delivering exceptional customer service and creating unforgettable experiences for our fans, we want to hear from you. Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex and join our team of dedicated professionals who are shaping the future of live events. Apply Job! Apply for this job