Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment

At arenaflex, we're passionate about empowering our customers to live, work, and play in a world where technology brings them joy. As a Fiber Customer Support Analyst, you'll be at the forefront of our customer support team, providing exceptional technical support and service to our Fios customers with their voice, data, and video services. If you're a customer-centric individual with a passion for technology and a drive to deliver outstanding results, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative communication and entertainment services, empowering our customers to connect with what matters most to them. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're committed to building trust in how we show up, everywhere and always, and we're looking for talented individuals like you to join our team.

Your Role

As a Fiber Customer Support Analyst, you'll be responsible for providing exceptional technical support and customer service to our Fios customers. You'll join a dynamic call center team, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer technical questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and customer-centric individual with a passion for technology and a drive to deliver outstanding results. You'll have:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A strong understanding of communication and networking components, including hardware, software, applications, networks, or devices
• Experience in a fast-paced call center environment, with a proven track record of delivering exceptional customer service
• A related Associate Degree or 2+ years' relevant experience in a technical support role
• Technical support call center experience, with a strong understanding of customer service principles and practices

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience

What We Offer

As a Fiber Customer Support Analyst at arenaflex, you'll enjoy a range of benefits and perks, including:

• A competitive salary, with the potential to earn more based on your location and confirmed job-related skills and experience
• A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A dynamic and inclusive work environment, with opportunities to learn and grow with our team
• Flexible scheduling, with the option to work from home and occasional in-person trainings and meetings
• A collaborative and supportive team culture, with a focus on building trust and fostering a sense of belonging

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and empowers everyone to reach their potential. We're proud to be an employer of choice for people from all backgrounds, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to contribute their best.

How to Apply

If you're a motivated and customer-centric individual with a passion for technology and a drive to deliver outstanding results, we want to hear from you. Apply now to join our team as a Fiber Customer Support Analyst and take the first step towards a rewarding and challenging career with arenaflex.

Contact Information

For more information about this role or to apply, please visit our website at [arenaflex website URL]. We look forward to hearing from you!

Schedule

* 40 hours per week

• Occasional in-person trainings and meetings
• Flexible scheduling, with the option to work from home

Location

* Remote role, with occasional in-person trainings and meetings

• Must live within 75 miles of the current reporting location for the life of the contract

Compensation

* Competitive salary, with the potential to earn more based on your location and confirmed job-related skills and experience

• Incentive-based position, with opportunities to earn bonuses and rewards based on performance

Benefits

* Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance

• Flexible scheduling, with the option to work from home and occasional in-person trainings and meetings
• Collaborative and supportive team culture, with a focus on building trust and fostering a sense of belonging

Diversity and Inclusion

* arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and empowers everyone to reach their potential.

• We're proud to be an employer of choice for people from all backgrounds, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to contribute their best.

Test Requirements

* Computer & Internet Knowledge Test (210)

• SACS HTML Results

Test Previews

* Available on our website at [arenaflex website URL]

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and empowers everyone to reach their potential. We're proud to be an employer of choice for people from all backgrounds, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to contribute their best. Apply for this job