Experienced Licensed Customer Service Representative – Personal Lines Insurance

At arenaflex, we're dedicated to providing exceptional customer experiences and fostering a culture of innovation, collaboration, and growth. As a Licensed Customer Service Representative, you'll play a vital role in delivering timely, accurate, and responsive information and service to policyholders and agents for our Personal Lines products, plans, and programs. If you're passionate about delivering outstanding customer service, have a strong understanding of insurance products, and are eager to grow your career, we encourage you to apply.

About arenaflex

arenaflex is a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. With a diverse, equitable, and inclusive workplace, we're proud to support a community of over 45,000 employees who feel a sense of belonging and can do their best work.

Job Summary

As a Licensed Customer Service Representative, you'll be responsible for providing exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies. You'll build rapport with each customer, listen to their requests and inquiries, and work to retain policyholders who inquire about canceling auto policies. You'll also use de-escalation tactics, escalate to the appropriate team when necessary, and process policyholder transactions accurately and within established time standards.

Responsibilities

* Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.

• Builds rapport with each customer.
• Listens to customers' requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and when necessary, escalates to appropriate team.
• Processes policyholder transactions accurately and within Customer Response Center established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
• Develops and maintains product, procedural, and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems, and has required internet connectivity.
• Performs additional duties as assigned.

Qualifications

* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

• Associates degree and 1+ year Insurance experience preferred.
• 3-5 years related Customer Service experience is required.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• Personal Lines producer insurance licenses required upon hiring and training.

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home and enjoy a quiet, secure, distraction-free space to focus on delivering exceptional customer service. arenaflex provides all necessary equipment, and you'll have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps. Our company culture is built on a foundation of innovation, collaboration, and growth. We're committed to fostering an environment where employees can succeed, both professionally and personally. With a diverse, equitable, and inclusive workplace, we're proud to support a community of over 45,000 employees who feel a sense of belonging and can do their best work.

Compensation and Benefits

arenaflex offers a competitive salary range, commensurate with experience, education, and certifications. Our compensation plan includes commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. We also offer comprehensive benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing continuous learning opportunities to help you grow your career. You'll have access to training programs, workshops, and conferences to enhance your skills and knowledge. With a strong focus on employee development, we're dedicated to helping you succeed in your role and beyond.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong understanding of insurance products, we encourage you to apply. Please visit our website at [arenaflex website URL] to submit your application. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. Apply for this job