Experienced Customer Service Representative – Princeton, NJ Location

At arenaflex, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of our customers' lives. As a Customer Service Representative, you'll play a vital role in transforming our culture and accelerating innovation to make healthcare more personal, convenient, and affordable. Join our team and be part of a purpose-driven organization that empowers its employees to make a meaningful difference in the lives of others.

About arenaflex

arenaflex is a leading healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our brand is built on the foundation of empathy, compassion, and a commitment to delivering human-centric healthcare solutions. With a strong focus on innovation and customer satisfaction, we strive to create a culture that values diversity, inclusion, and employee growth.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Princeton, NJ. As a key member of our customer service team, you'll be responsible for providing exceptional telephone assistance to Aetna Medicaid members and providers. Your primary goal will be to deliver an excellent experience to our callers, addressing their inquiries and resolving their issues in a timely and professional manner.

Responsibilities

As a Customer Service Representative, your responsibilities will include:

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs
• Providing accurate and timely information to members and providers, ensuring a high level of customer satisfaction
• Resolving complex issues and escalating concerns to senior team members when necessary
• Maintaining accurate records and documentation of customer interactions
• Collaborating with internal stakeholders to resolve issues and improve customer experience
• Participating in ongoing training and development to enhance skills and knowledge

Requirements

To be successful in this role, you'll need:

• High school diploma or equivalent GED
• Ability to communicate effectively with members and providers orally and in written form
• Strong customer service skills, with a focus on empathy, active listening, and problem-solving
• Ability to work from home and prove self-sufficiency
• High-speed internet connectivity with secure service via ethernet cable (use of Wi-Fi is not permitted)
• Ability to meet performance standards, attendance requirements, and call quality goals

Preferred Qualifications

* Experience working remotely in a call center setting

• Experience with Medicaid and Medicare
• Strong knowledge of healthcare regulations and policies
• Excellent problem-solving and critical thinking skills
• Ability to work in a fast-paced environment with multiple priorities

Work Environment and Culture

As a Customer Service Representative at arenaflex, you'll be part of a dynamic and supportive team that values collaboration, innovation, and employee growth. Our Princeton, NJ location offers a modern and comfortable work environment, with state-of-the-art technology and equipment. We prioritize work-life balance, offering flexible scheduling and opportunities for professional development.

Benefits and Compensation

arenaflex offers a comprehensive benefits package, including:

• Competitive pay range: $17.00 - $34.15 per hour
• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application by October 25, 2024, to be considered for this role.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates with arrest or conviction records, in accordance with all federal, state, and local laws.

Apply Now

To apply for this role, please visit our website and submit your application through our online portal. We look forward to hearing from you and exploring how you can contribute to our mission to deliver exceptional healthcare services with heart. Apply for this job