IT Specialist
Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence and related forms of gender violence. The IT Specialist supports the successful delivery of a workforce development program by ensuring participants have reliable access to technology and technical support necessary for training and employment placement.
Responsibilities
- Oversee and maintain all client digital devices, including laptops, hotspots, tablets, and essential software
- Ensure devices are properly configured, updated, secured, and tracked throughout the program lifecycle
- Provide general IT support to staff and clients as needed
- Manage the Occupational Training portion of the program, ensuring high-quality instruction and operational efficiency
- Deliver digital literacy and technology training to both clients and staff
- Assist with troubleshooting, software onboarding, and program-related tech guidance
- Conduct intakes, outreach, and ongoing communication with program participants
- Provide career support including résumé development, cover letter creation, and job search assistance
- Maintain accurate documentation and follow-up within case management systems
- Serve as the primary liaison with technology vendors and service providers
- Support Operations by monitoring technology inventory, usage, and spending
- Collaborate with the Operations team to ensure adherence to the technology budget and purchasing protocols
Skills
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field OR equivalent combination of education, certifications, and hands-on experience
- Minimum of 1 years of experience providing IT or technical support in a professional, educational, nonprofit, or community-based setting
- Experience supporting users with varied levels of digital literacy, including individuals new to workplace technology
- Proficiency in supporting Windows and/or macOS operating systems
- Working knowledge of Microsoft 365 and Google Workspace
- Working knowledge of video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet)
- Working knowledge of learning management systems or online training platforms
- Ability to troubleshoot common hardware, software, connectivity, and account-access issues
- Basic understanding of network connectivity and Wi-Fi troubleshooting
- Basic understanding of data privacy, cybersecurity fundamentals, and password management
- Basic understanding of file management and cloud storage systems
- Ability to support participants in using technology for training and certification programs
- Ability to support participants in using technology for job search and application processes
- Ability to support participants in using technology for virtual interviews and employer onboarding systems
- Familiarity with digital literacy concepts and workplace technology expectations
- Willingness to collaborate with instructors, case managers, and employer partners to align technology support with employment goals
- Strong verbal and written communication skills, with the ability to explain technical concepts in clear, plain language
- Demonstrated patience, empathy, and professionalism when providing support
- Ability to work effectively with individuals from diverse cultural, educational, and socioeconomic backgrounds
- Ability to document technical issues, solutions, and system changes accurately
- Strong time-management skills and ability to prioritize competing requests
- Comfortable working in a fast-paced, service-oriented environment with evolving program needs
- Commitment to equity, accessibility, and inclusion in technology access and workforce preparation
- Experience working in—or willingness to learn about—trauma-informed, participant-centered program models
- Understanding of the role technology plays in economic mobility and employment readiness
- IT certifications (e.g., CompTIA A+, Network+, Google IT Support, Microsoft certifications)
- Experience supporting workforce development, adult education, nonprofit, or social service programs
- Bilingual or multilingual skills relevant to the participant population
- Experience supporting hybrid or fully virtual training environments
Benefits
- Health, Dental and Vision Insurance
- Employer-paid life insurance
- Employer retirement contribution
- Paid time off (Holidays, Vacation, Personal, Sick)
- Generous Leave Policy
- Flexible spending account / Health savings account
- Student loan assistance
- Tuition reimbursement program
- Gym reimbursement program
- Wellness program and rewards
Company Overview
Company H1B Sponsorship