QuickBooks Online Mid-Market Premium Specialist - Hybrid
Intuit is seeking passionate and driven individuals to deliver a differentiated support experience for Mid-Market customers. The role focuses on providing superior technical support and customer advocacy for businesses with over $2.5 million in annual revenue, requiring a blend of technical expertise and financial acumen.
Responsibilities
- Deliver Expert Support: Provide superior technical and consultative support for Mid-Market QuickBooks users. Troubleshoot and resolve complex software-related issues via phone, and chat, in a professional and reassuring manner. Apply prosperity principles to customer solutions
- Be a Customer Champion: Act as the voice of the Mid-Market customer, demonstrating ownership of their success. Partner with teams such as; Learning & Development, Sales, and Product Management, to relay client feedback and drive improvements to the product and customer experience through strong advocacy
- Lead and Innovate: Create high-quality customer interactions that instill confidence. Identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field
- Empower Customers: Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform
- Maintain Expertise: Stay current with all updates, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor, demonstrating continuous commitment to expertise
Skills
- 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification
- Proven experience in a customer support role, preferably within a tech or SaaS environment
- An active QuickBooks Online Level 1 Certification is required and must be provided before your start date
- A strong understanding of bookkeeping principles and financial terminology
- Demonstrated ability to analyze complex challenges, identify root causes, and communicate effective solutions
- Minimum requirement of 2 days in the office 4 hours per day
- A dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home
Benefits
- Cash bonus
- Equity rewards
- Benefits
Company Overview
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