[Remote] Bank Fraud Servicing Representative (Bilingual) - S

Note: The job is a remote job and is open to candidates in USA. Canadian Tire Corporation is a trusted and iconic retail brand in Canada, seeking Bilingual Bank Fraud Servicing Representatives. The role involves identifying suspected fraud and managing customer accounts with a focus on exceptional customer service.

Responsibilities

• Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
• Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames

Skills

• Bilingual (English & French) fluency
• Customer focused, who go above and beyond to respond to the evolving needs of customers
• Solutions oriented and outcome focused, with a strong attention to detail
• Team players with strong communications skills, who build relationships easily
• Willingness to learn and solve problems while keeping the customer top of mind
• Weekend availability is required
• Successful completion of reference check, credit check, criminal background check, and global sanctions and PEP screening
• Some experience in a contact centre or customer service role

Benefits

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Company Overview