Experienced Customer Service Advocate II - Outbound: Revolutionizing Healthcare Support at arenaflex

At arenaflex, we're on a mission to transform the lives of our 28 million members by providing exceptional customer care. As a Customer Service Advocate II - Outbound, you'll play a vital role in delivering education and information to our members and providers, ensuring they have a seamless experience with our products and services. If you're passionate about making a difference in the lives of others and thrive in a dynamic, fast-paced environment, we invite you to join our team.

About arenaflex

arenaflex is a diversified, national organization that's dedicated to improving the health and well-being of our members. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in healthcare. Our team is passionate about delivering exceptional care, and we're looking for like-minded individuals to join us on this journey.

Position Purpose

As a Customer Service Advocate II - Outbound, you'll be responsible for delivering education and information to our members and providers on behalf of the customer service team. Your primary goal will be to inform them of the latest updates or changes made to our products, gather information, and ensure a successful experience. You'll facilitate the reach outs via outbound calls to provide providers with timely, accurate, and personalized support.

Key Responsibilities

* Reach out to members and/or providers for educational or informational purposes to help support solutions or concerns

• Escalate calls in the event providers are unable to deliver solutions
• Serve as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assist with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
• Maintain performance and quality standards based on established contact center metrics
• Expand knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Document information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Perform other duties as assigned
• Comply with all policies and standards

Essential Qualifications

* High School diploma or GED

• 1-2 years of related experience in a contact center environment
• May require vocational or technical education in addition to prior work experience
• Vocation or technical education may include additional on-the-job training or continuous learning education

Preferred Qualifications

* Experience in a healthcare or customer service environment

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in CRM applications and other software tools
• Strong problem-solving and analytical skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Proficiency in CRM applications and other software tools
• Ability to maintain performance and quality standards based on established contact center metrics
• Strong knowledge of healthcare products and services
• Ability to expand knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate II - Outbound, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching
• Continuous learning education and professional development
• Opportunities for advancement and career growth
• Access to industry-leading training and development programs

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that's passionate about delivering exceptional customer care. Our team is dedicated to making a difference in the lives of our members, and we're looking for like-minded individuals to join us on this journey. As a Customer Service Advocate II - Outbound, you'll be part of a collaborative and supportive team that's committed to excellence.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package that includes:

• Competitive pay: $17.17 - $26.97 per hour
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field or office work schedules
• Total compensation may also include additional forms of incentives

Equal Opportunity Employer

arenaflex is an equal opportunity employer that's committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Apply Now

If you're passionate about making a difference in the lives of others and thrive in a dynamic, fast-paced environment, we invite you to apply for the Customer Service Advocate II - Outbound position at arenaflex. Please visit our website to learn more about this opportunity and to submit your application. Apply Job! Apply for this job