Experienced Full Stack Call Center Customer Service Representative – Remote Customer Support

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Family-Owned company with over 3,500 employees across the nation, we're committed to fostering a culture of inclusivity, growth, and well-being. Our mission is to empower our team members to thrive in their careers, while making a meaningful impact in the lives of our customers.

Why Choose arenaflex?

At arenaflex, we're dedicated to creating a work environment that supports the physical and mental well-being of our team members. Some of the benefits we offer include:

• Fitness and Wellness: Enjoy access to our on-site Fitness Center, complete with FREE Personal Training Sessions, and take advantage of our corporate gym membership discounts.
• Celebrating Diversity: Join one of our many Affinity Groups, including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more, to connect with like-minded individuals and celebrate our differences.
• Leadership Development: Take advantage of our arenaflex University Online Courses, tuition discounts, Supervisor Boot Camp Training, and hands-on approach to developing your skills and becoming a leader.
• Competitive Compensation and Benefits: Enjoy competitive pay, Medical, Dental, and Vision Insurance, 401(k) with company match, Company Paid Holidays and PTO, and more.
• Community Involvement: We care about our communities and have integrity, supporting 20+ community charities through volunteer efforts and donations. We've also been voted as Best Places to Work, Business of the Year, and more.

About arenaflex

arenaflex is a leading provider of Call Center services, founded in 1978 and headquartered in Cincinnati, OH. With over 3,500 employees across the nation, we offer a wide range of services, including Contact Center Solutions, Market Research, IT Support, Marketing and Digital Consultation, and more, to Fortune 500 Companies.

Job Summary

As a Call Center Customer Service Representative at arenaflex, you'll be the go-to person for our customers, providing information, answering questions, and resolving customer inquiries or concerns via phone, email, and/or chat. You'll be responsible for meeting personal/customer service targets, KPIs, and call handling quotas, while utilizing computer and business software programs to track customer interactions and notes.

Key Responsibilities

* Act as the primary point of contact for customers, providing information, answering questions, and resolving customer inquiries or concerns via phone, email, and/or chat.

• Receive inbound calls or make outbound calls, identifying and assessing customers' needs to exceed customer satisfaction at first point of contact.
• Meet personal/customer service targets, KPIs, and call handling quotas based on program specifics.
• Utilize computer and business software programs, such as email, internet, chat tools, and CRMs, to track customer interactions and notes.

Requirements

* A passion for talking on the phone and providing exceptional customer service.

• Customer Service or Call Center experience, with a proven track record of ensuring customer satisfaction in each interaction.
• Positive attitude, professional communication skills, and a desire to go above and beyond.
• Ability to multitask and handle multiple customer interactions simultaneously.
• Strong people skills, including being friendly, empathetic, and a good listener.
• Tech-savvy, with the ability to comfortably and simultaneously toggle between multiple computer systems, including Microsoft Office Suite and client CRM systems.

Remote Opportunity Requirements

* A quiet and undisturbed workspace with fast and reliable internet that can be plugged directly into a computer.

• Internet speeds of at least 10 Mbps download and 2 Mbps upload.
• A home router with Ethernet link to PC/Laptop, as well as a dependable power strip.
• A mobile phone in lieu of a landline, with unlimited landline minutes and strong cell service/battery life.

Benefits

* 401(k) with company match

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

* 8-hour shift

• Day shift
• Evening shift

Application Question(s)

* Are you able to commute to Oxford, OH for Orientation?

Location

* Cincinnati, OH (Required)

Ability to Commute

* Cincinnati, OH (Required)

Work Location

* Remote If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job