Experienced Customer Service Associate (Remote) – Delivering Exceptional Customer Experiences at arenaflex

Job Summary:

At arenaflex, we're passionate about revolutionizing the way businesses operate by providing an endless aisle of products, fast and free shipping, no-hassle returns, and exceptional customer service. As a Customer Service Associate, you'll be at the forefront of our customer-centric approach, working closely with our valued customers to inspire them to think of arenaflex first. If you're a people person with a passion for delivering effortless experiences, we want to hear from you!

About arenaflex:

arenaflex is a rapidly growing company that's been named a Great Place to Work for multiple years in a row. We're proud of our award-winning culture, which is built on our core values of Win & Lose Together, Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Our team is dedicated to fostering an inclusive environment where everyone can learn, grow, and thrive. We're committed to empowering our employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions.

Primary Function:

As a Customer Service Associate at arenaflex, you'll play a vital role in our success by providing exceptional customer experiences over the phone. You'll be responsible for:

• Working with urgency to ensure you're available to our customers as needed
• Taking ownership of each interaction by driving the conversation, addressing and anticipating the customer's needs, and creating an effortless experience
• Having a clear understanding of arenaflex's expectations from a quality perspective and striving to meet or exceed those standards during each interaction
• Working efficiently using multiple systems simultaneously to provide information on pricing, availability, product selection, and specifications, as well as processing orders, returns, and any customer account inquiries
• Consistently executing on all requirements, including taking personal ownership for meeting established individual and team goals, while maintaining a positive perception within the department
• Completing all necessary product training courses and participating in required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions

Duties and Responsibilities:

* Work with urgency to ensure you're available to our customers as needed

• Take ownership of each interaction by driving the conversation, addressing and anticipating the customer's needs, and creating an effortless experience
• Has a clear understanding of arenaflex's expectations from a quality perspective and strives to meet or exceed those standards during each interaction
• Works efficiently using multiple systems simultaneously to provide information on pricing, availability, product selection, and specifications, as well as processing orders, returns, and any customer account inquiries
• Consistently executes on all requirements, including taking personal ownership for meeting established individual and team goals, while maintaining a positive perception within the department
• Complete all necessary product training courses and participate in required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions

Qualifications:

* A high school diploma is required; a Bachelor's Degree is favored

• Schedules are created based on the needs of the business and are consistent once assigned. Customer Service is staffed Monday through Friday from 6:00 am to 9:00 pm and Saturday from 7:00 am to 5:00 pm
• Demonstrates competence in the application and use of computer and communications technology
• Develops and maintains effective and professional relationships with fellow employees, internal business partners, and our valued customers in order for our business objectives to be achieved
• Demonstrates teamwork and people skills
• Internet Requirements: Minimum requirement of 15MBPS download speed and 5MBPS upload speed. Satellite Internet access is not acceptable
• Bi-Lingual skills are a plus!

arenaflex Values and Inclusive Culture:

We share a commitment to our arenaflex values of Win & Lose Together, Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at arenaflex is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As an arenaflex employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective. arenaflex is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. arenaflex aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. arenaflex is a place where everyone can learn, grow, and thrive.

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities to work with a diverse and talented team

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Workplace and an Affirmative Action Employer. We are committed to fostering an inclusive environment where everyone can learn, grow, and thrive. We welcome applications from diverse candidates and are proud to be an employer of choice for people of all backgrounds and beliefs. Apply Now! Apply for this job