Experienced Customer Service Representative - Benefits Enrollment - 100% Remote After Training
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in providing top-notch support to our clients, helping them navigate the complexities of benefits enrollment and open enrollment. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services, empowering our clients to drive transformation and growth. With a global presence and a team of over 80,000 experts, we've established ourselves as a trusted partner to over 6,000 clients, including 80% of the Fortune 500. Our commitment to delivering exceptional results and fostering meaningful relationships has earned us a reputation as a leader in Full-Stack Technology Services, Talent Services, and real-world application.
Job Summary
As an Experienced Customer Service Representative - Benefits Enrollment, you'll be responsible for providing expert support to ADP client employees, helping them navigate the complexities of benefits enrollment and open enrollment. You'll work closely with our team to deliver exceptional customer experiences, ensuring that our clients receive the highest level of service and support.
Key Responsibilities
* Receive and respond to 30-40 inbound calls per day from a queue, providing benefit and open enrollment information to ADP client employees
- Explain and interpret complex aspects of company insurance programs to employees and dependents, ensuring that they understand their benefits and options
- Examine, assess, and combine data to provide information on benefits and group insurance programs and utilization
- Pinpoint needs for modification or changes in program design and administrative procedures, working closely with our team to implement improvements
- Record employee enrollment in benefits, ensuring accurate and timely processing
- Utilize your expertise in a more complex aspect of the Benefit Clerk duties, requiring in-depth knowledge of benefit programs, company policies, and administrative procedures
Qualifications
* Customer Service: Previous customer service experience is essential, with a proven track record of helping customers answer questions and resolve issues
- Written & Verbal Communication: Excellent written and verbal communication skills are required, as you'll be communicating with customers via inbound calls, email, and chat
- Microsoft Office: Proficiency in basic Microsoft Office programs, including Outlook and Word, is necessary, as you'll be navigating computer systems while on the phone with customers
- Strong Attendance & Reliability: A strong attendance and reliability record is required, as you'll be working in a fast-paced environment with tight deadlines
Training Schedule & Work Environment
* Training Schedule: Our comprehensive training program will take place over 3-4 weeks, Monday through Friday, 7:30am-4pm
- Work Environment: After training, you'll work 100% remotely, with a flexible schedule of 40 hours per week, assigned between Monday through Friday, 6am-6pm, with one Saturday per month (OT)
Contract Length & Career Growth Opportunities
* Contract Length: This is a 3-month contract, with opportunities for growth and extension based on performance and demand
- Career Growth: arenaflex is committed to helping you grow and develop your career, with opportunities for advancement and professional development
Benefits & Perks
* Medical, Dental & Vision: Eligible employees may receive medical, dental, and vision benefits
- Critical Illness, Accident, and Hospital: Critical illness, accident, and hospital benefits may be available
- 401(k) Retirement Plan: Pre-tax and Roth post-tax contributions are available for eligible employees
- Life Insurance: Voluntary life and AD&D insurance may be available for employees and dependents
- Short and Long-term Disability: Short and long-term disability benefits may be available
- Health Spending Account (HSA): Eligible employees may receive a health spending account
- Transportation Benefits: Transportation benefits may be available
- Employee Assistance Program: An employee assistance program is available to support employees' well-being
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding career in benefits enrollment and open enrollment. Apply Job! Apply for this job