Executive Operations Coordinator
What Success Looks LikeA successful Executive Operations Coordinator– Director of Member Experience Support consistently enables clarity, follow-through, and execution for Member Experience initiatives by keeping workflows organized, communication tight, and priorities moving forward.This role acts as the operational backbone for the Director of Member Experience, ensuring that ideas turn into action and nothing falls through thecracks.
Core Strengths & Behaviors
- Highly organized and detail-driven; accuracy is non-negotiable
- Proactive communicator who anticipates needs and follows up without prompting
- Comfortable managing recurring tasks while responding to urgent priorities
- Confident working across multiple platforms and systems
- Reliable, dependable, and trusted to handle sensitive information
- Collaborative partner to leadership, field teams, and support functions
Key Focus Areas
- Operational & Administrative Support
- Keeps Director of Member Experience initiatives organized and on track
- Manage trackers, action items, and follow-ups
- Prepares materials for meetings, workshops, and leadership updates
- Partners with sign vendors for execution
- Works with print companies to ensure execution i.e. staples, alphagraphics, Northeast Color
Communication & Coordination
- Ensure the right people are looped in at the right time
- Supports agendas, notes, summaries, and recaps
- Maintains calendars and key deadlines
Systems, Documentation & Process
- Maintains SOPs, templates, and process documentation
- Ensures version control and consistency across tools and files
- Supports data entry and updates across platforms
- Able to maintain Yoobic platform requests and access grants
- Able to create images from Photoshop and Canva, understanding Hex color numbers and brand standards.
Reporting, Surveys & Follow-Up
- Tracks completion, scores, and feedback from surveys and validations
- Compiles clear summaries with insights and next steps
- Flags gaps, risks, or delays proactively
Measures of Success
- Workflows are completed accurately and on time
- Leadership has clear visibility into progress and next steps
- Communication is consistent, timely, and well-documented
- Surveys, validations, and follow-ups are tracked with minimal rework
- The Director of Member Experience can focus on strategy, not administration
- Tools & Systems Used
- Microsoft Excel, Word, PowerPoint, Outlook, Teams
- SharePoint
- Canva
- Yoobic
- Photoshop
- Monday.com or similar project-tracking tools
- Salesforce platforms and internal reporting tools
- Survey and feedback platforms
- This role is critical to delivering consistent, high-quality Member Experience across all clubs by ensuring strong execution behind the scenes.