Senior Customer Service Representative - Remote in CST or MST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Senior Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. This is an opportunity to make a meaningful impact on the communities we serve while advancing health equity on a global scale.

About arenaflex

arenaflex is a global organization that is committed to helping people live healthier lives. Our mission is to make the health system work better for everyone, and we believe that everyone deserves the opportunity to live their healthiest life. We are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

As a Senior Customer Service Representative, you will be responsible for reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems and platforms, and verifying the data/information necessary for processing. You will also communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding. This is a full-time, remote position that requires you to work from Monday to Friday, 8:30am - 5:00pm CST, with occasional overtime as needed.

Responsibilities

* Review and research incoming healthcare claim calls from providers, navigating multiple computer systems and platforms, and verifying the data/information necessary for processing

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, and attendance
• Work collaboratively with the team to achieve common goals and objectives
• Participate in ongoing training and development to improve skills and knowledge

Qualifications

* High School Diploma / GED

• Must be 18 years of age or older
• Working knowledge with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work from Monday to Friday, 8:30am - 5:00pm CST, including the flexibility to work occasional overtime as needed
• 1 year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Health care experience is preferred

Soft Skills

* Ability to de-escalate calls, listen to customer needs, and respond appropriately with compassion and empathy

• Ability to multi-task for extended periods of time, including managing calls while also navigating multiple computer systems
• Ability to remain organized, focused, and productive on highly detailed repetitive tasks
• Excellent problem-solving skills, including the ability to independently research issues using multiple information sources

Telecommuting Requirements

* Reside within Central and Mountain Time Zones

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Benefits

* Comprehensive benefits package

• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Opportunities for career growth and development
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package

Compensation

The hourly range for this position is $16.54 - $32.55 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Diversity and Inclusion

arenaflex is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job