Experienced Customer Solutions Specialist (Remote) - Web & Cloud Application Support

Join arenaflex, a leading e-commerce company that exists to meet the purchasing needs of foodservice professionals worldwide, in a full-time, permanent work-at-home career. As a remote employee, you'll enjoy the same training and support to be successful in your position as employees at our physical corporate locations. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country.

About arenaflex

arenaflex is a fast-growing e-commerce company that has revolutionized the way foodservice professionals purchase their essential products. With a wide range of products and services, we strive to provide an exceptional customer experience that sets us apart from the competition. Our team is passionate about delivering innovative solutions that meet the evolving needs of our customers. As a Customer Solutions Specialist at arenaflex, you'll be part of a dynamic team that is dedicated to excellence and customer satisfaction.

Job Summary

The Customer Solutions Specialist is an action-oriented role that requires flexible problem-solving to assist customers using a variety of software tools to navigate customer accounts, research questions, problem solve, and communicate effective solutions in a fast-paced environment. As a Customer Solutions Specialist, you'll be responsible for providing friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales.

Key Responsibilities

* Learn all about arenaflex, including our history, products we offer, the foodservice industry, and how to efficiently navigate our internal systems

• Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Partner with other departments within and outside of Customer Solutions to support both the customer and the company
• Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that arenaflex is the leader in the online food service industry

Essential Qualifications

* Desire to learn and grow

• An internal drive to succeed
• Ability to work on a team and independently
• A concern for helping others and doing the right thing by them
• Desire and ability to work in a fast-paced environment
• Innovation and the ability to challenge the status quo
• A college education (preferred but not required)
• At least 1 year of customer-facing experience (preferred but not required)

Preferred Qualifications

* Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation

• Excellent verbal and written communication skills; conversational fluency in English required
• Proficient typing abilities
• Experience working in a call center or customer-facing environment
• Familiarity with e-commerce platforms and software tools

Skills and Competencies

* Strong problem-solving and analytical skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to change
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and Google Suite
• Strong typing skills (at least 40 wpm)

Career Growth Opportunities and Learning Benefits

* Opportunities for growth and professional development

• In-depth training on our varying selection of products and the services we offer
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

Work Environment and Company Culture

* Work from the comfort of your own home with a dedicated home office space

• Collaborate with a dynamic team of professionals who share your passion for customer satisfaction
• Enjoy a flexible schedule with opportunities for growth and professional development
• Participate in regular team-building activities and social events
• Enjoy a comprehensive benefits package, including paid time off, medical/dental coverage, 401k match, paid parental leave, and more

Compensation, Perks, and Benefits

* Competitive hourly rate of $25.70/hour (includes $0.70/hour remote work stipend)

• Comprehensive benefits package, including paid time off, medical/dental coverage, 401k match, paid parental leave, and more
• Opportunities for growth and professional development
• In-depth training on our varying selection of products and the services we offer
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

How to Apply

If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.

Remote Work Qualifications

* Access to a reliable and secure high-speed internet connection (cable or fiber internet connections preferred)

• Access to a home router and modem
• A dedicated home office space that is noise- and distraction-free
• A valid, physical address (apartment, suite, etc.)
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY. H-1B Visa Sponsorship Not Available, W2 only

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