Critical Incident Investigator I - Remote (Must...

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• Monitor and manage multiple electronic intake queues to ensure timely and accurate critical incident reporting.
• Report, monitor, and update incident-related information in electronic systems in compliance with Pennsylvania Office of Long-Term Living requirements.
• Review reports and supporting documentation for completeness, accuracy, and required data elements related to long-term services and supports.
• Collect, organize, and verify information from providers, service coordinators, and other sources to support accurate recordkeeping.
• Review medical records, service plans, assessments, and related documents to ensure data is properly recorded and maintained.
• Manage a high-volume caseload of approximately 200-250 open incidents once fully onboarded, prioritizing tasks to meet accuracy, timeliness, and documentation standards.
• Maintain detailed, up-to-date electronic case records by documenting activities and outcomes in a timely manner.
• Prepare clear and concise incident summaries and data reports for management review, both written and verbal, as requested.
• Identify data discrepancies or documentation gaps and route them appropriately in accordance with organizational policies.
• Adhere to system-wide standards, procedures, and productivity expectations.
• Perform additional administrative and data-related duties as assigned.