Supervisor IT - Operational Reporting

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.    

As a Supervisor IT, you will oversee a team responsible for operational reporting as well as the development, definition, and maintenance of information systems, while maintaining hands-on oversight of key technology processes and tools. In this role, you will supervise the department’s technical and administrative functions, serve as a technical resource for team members, and collaborate across the organization to support enterprise goals. You will also ensure the implementation of initiatives aligned with both clinical and non-clinical operational needs.

A caregiver in this position works remotely from 8:00 a.m. – 5:00 p.m and in the states of Ohio, Florida or Nevada.  

A caregiver who excels in this role will:  

• Supervise a team of IT professionals and oversee the technical and administrative functions of the IT Department. 

• Maintain hands-on responsibility for technology processes, tools and system performance. 

• Serve as a technical resource and mentor to team members, fostering professional growth and collaboration. 

• Develop and maintain effective, high-performing teams through coaching, performance reviews and engagement initiatives. 

• Maintain appropriate staffing levels, approve and schedule paid time off and leave requests and ensure workload balance. 

• Collaborate across departments to achieve organizational goals and implement initiatives that support both clinical and non-clinical units. 

• Assist the Director or Manager in operational and strategic planning for the IT Department, including fostering innovation, planning projects and allocating resources. 

• Benchmark, analyze and report on IT infrastructure and systems, making recommendations for improvement and growth. 

• Supervise the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software and peripherals. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's Degree  

• *Additional progressively responsible work experience in IT or related field/industry may offset degree requirement.*

• Four to six years of strong technical knowledge of common network, server and/or PC operating systems

• Extensive application support experience with core enterprise/divisional clinical and/or business applications

• Strong communication, interpersonal and project management skills

• Understanding of human resource management principles, practices and procedures

Preferred qualifications for the ideal future caregiver include:  

• Advanced knowledge of project management practices  

• Technical certifications in Customer Relationship Management, Computer Maintenance, Project Management, Information Security, Networking, Systems Engineering, Telecommunications and/or application support domains  

• Experience in IT infrastructure planning and development

• Strong Epic reporting expertise, including the ability to write Clarity reports and work with Epic data sets

• Skilled in SQL (including Microsoft SQL Server and Oracle SQL Developer), Clarity data sets, Tableau (dashboard creation) and SAS Enterprise Guide

• Epic Certification: can be obtained after hire

• Knowledge of Clarity report writing

• Experience in the Revenue Cycle

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster.