Bilingual Contracting Administrator

Foresters Financial is a company focused on providing financial services. They are seeking a Bilingual Contracting Administrator who will manage the contracting and licensing processes for producers/advisors, ensuring compliance with applicable laws and providing customer service support.

Responsibilities

• Administration of contracting and licensing for all distribution channels, ensuring that all producer/advisor and up-line management are properly contracted, licensed and appointed, where applicable with state and/or provincial insurance departments
• Provide customer service support through our dedicated phone queues. Phone queue coverage is required on a schedule and rotational basis
• Responsible for processing of new producer/advisor and up-line management contracting packages
• Review contracting package for completeness, following up on outstanding contractual requirements
• Administer, review & adjudicate background checks within established approval guidelines, communicating with producer/advisor when necessary to obtain clarification regarding financial or criminal aspects on the background check report; make recommendation for exceptions or declines where appropriate
• Process state appointments and provincial sponsorships for producer/advisor and up-line management which permits them to sell for Foresters
• Add and maintain accurate producer/advisor and up-line personal, contracting & licensing information on all applicable systems
• Initiate and process book of business transfers and/or agent of record changes, including completing book of business valuations, tracking and reconciliation
• When advised, process producer/advisor and up-line terminations on the systems, ensuring that the appropriate state/province is properly notified
• Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards
• Track and notify the producer/advisor and up-line regarding expiring licenses and update appropriate systems as necessary with new information
• Track and notify the producer/advisor and up-line regarding expiring errors and omissions coverage and Anti-Money Laundering Training and update system as necessary with new information
• Additional duties as required to support any contracting and licensing related activities

Skills

• Post secondary diploma in a related field or equivalent experience
• Knowledge of life insurance industry, producer/advisor and up-line contracting and licensing for both Canada and the US is an asset
• Knowledge of PMACS and PMACS web portal or other Contracting & Compensation Administration systems is an asset
• Experience with Microsoft CRM and Amazon Connect is an asset
• Must have excellent written and verbal communication skills in English and French
• Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
• Ability to perform a high volume of repetitive tasks with accuracy
• Ability to respond to constantly changing needs/schedules and to prioritize workload in a fast-paced environment
• Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues
• Requires well-developed problem solving, analytical, organizational and time management skills
• Strong team building and good interpersonal skills
• Accurate keyboarding skills with good working knowledge of Microsoft Office Suite
• Ability to work within the hours of Insurance Operations (8:00am – 8:00pm)
• LOMA designation is an asset

Benefits

• Discretionary variable incentive plan

Company Overview