[Remote] Manager, Research Analyst

Note: The job is a remote job and is open to candidates in USA. The Global Technology Industry Association (GTIA) is a vendor-neutral, non-profit membership community for the IT channel. The Manager, Research Analyst leads research projects focused on the global IT channel, developing survey instruments and analyzing data to create actionable reports for members and stakeholders.

Responsibilities

• Design and run end‑to‑end research projects —from hypothesis and stakeholder intake through survey instrument design, sampling/fielding, analysis, visualization/chart creation, and publication of final content
• Write clearly and compellingly: transform findings into reports, briefs, blog posts, member deliverables, and conference presentations; partner with comms on press‑ready narratives
• Build high‑quality surveys (logical flows, unbiased wording, rigorous screening/quotas); collaborate with vendors/panels as needed
• Analyze and QA data in Excel (pivot tables, lookups, basic stats); create clean charts/tables and executive‑ready decks in PowerPoint
• Track the IT channel —MSP/service mix, vendor–partner programs, distributor dynamics, pricing/margins, skills, and buyer demand; monitor secondary sources to contextualize our primary data
• Collaborate cross‑functionally (events, membership, education, marketing) to ensure findings support member value and organizational goals
• Maintain research hygiene (methods, docs, codebooks, templates, citation standards) and uphold ethical, inclusive research practices appropriate for a global association

Skills

• Critical thinking and structured problem-solving skills
• Excel proficiency (filters, pivots, INDEX/MATCH OR XLOOKUP, basic descriptive statistics)
• PowerPoint proficiency: can build executive-ready slides that tell a story
• Writing samples that show you can explain complex tech topics clearly to business audiences
• Solid understanding of the IT industry; strong interest in the IT channel (MSPs, solution providers/VARs, resellers, distributors, and vendor programs)
• Ability to work independently and take initiative
• Attention to detail and ability to multitask
• Advanced writing and communication skills
• Strong facilitation skills
• Public speaking or webinar experience
• Some travel required
• 0-3+ years of direct experience in market research, technology journalism, analyst, or adjacent insight role
• Survey platforms (Qualtrics, SurveyMonkey, Alchemer) and panel vendors
• A degree is preferred but not required for this role

Benefits

• Medical benefits
• Annual corporate bonus
• Opportunity for spot bonuses up to $2,500
• GTIA contribution towards the workplace retirement account
• Flexible work schedule, with summer hours for five months
• Generous paid time off
• 30-day paid sabbatical after 10 years of employment
• Annual reimbursement for broadband expenses
• Home office equipment reimbursement
• Various other benefits and rewards

Company Overview