Claims Adjuster, Field or Desktop Claims, HYBRID (Nanaimo, BC)

ClaimsPro LP is seeking a Claims Adjuster to join their team in a hybrid environment. The role involves actively adjusting claims, maximizing business development opportunities, and providing high levels of customer service throughout the claims process.

Responsibilities

• Prompt contact and follow up with policy holders and claimants
• Investigate the cause and report to clients with solid recommendations
• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements
• Throughout the claims process, provide high level of customer service to clients and the insured
• Participate and share ownership and responsibility for afterhours customer service requirements when required
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Skills

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)
• The ideal candidate is required to successfully pass the test for the Adjuster's BC license Level 1 prior to employment
• Ongoing commitment to education and learning, preferably pursuing CIP designation as well
• Effective analytical skills, including identification of cause-and-effect dynamics
• Able to draw valid conclusions and effectively communicate them
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information
• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations

Benefits

• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Referral Bonuses
• Employee Perks (access to vendor discount programs)

Company Overview