[Remote] VVSC Patient Accounts Specialist

Note: The job is a remote job and is open to candidates in USA. Vail Health is the world’s most advanced mountain healthcare system, consisting of a state-of-the-art facility that provides exceptional care to patients. The VVSC Patient Accounts Specialist is responsible for collection activities related to unpaid accounts, processing patient statements, and ensuring excellent customer service while working with patients to resolve their billing inquiries.

Responsibilities

• Responsible for processing and mailing patient statements. Also, notates delinquent status of accounts
• Contacts patients regarding past due balances to obtain payment while complying with the facility’s collection polices
• Works with patients to explain their bill in order to resolve their responsible portion
• Demonstrates a thorough knowledge and understanding of EOB’s, patient deductibles and co- pays, third party correspondence, contractual payments and adjustments
• Monitors and maintains payment plans, including self-pay settlements
• Responsible for prompt follow-up of patient inquiries
• Screens patients for Financial Assistance Program eligibility and collects the necessary documents for the Director of Business Operations for final approval
• Responsible for generating monthly bad debt account listing
• Responsible for identifying patient overpayments for biweekly refunds, sends listing to supervisor for approval and processing
• Directs department’s incoming calls and mail correspondence
• Contributes to team effort to meet collection goals and reduce A/R days
• On an as needed basis will assist and back-up other front office staff positions
• Actively participates as a collaborative member of the department team by communicating constructively, identifying business office and interdepartmental problems, and resolving conflicts appropriately
• Demonstrates professional conduct and appearance and is accountable for actions and outcomes
• Demonstrates ability to give and receive peer review and feedback
• Role models the principles of a Just Culture and Organizational Values
• Must be HIPAA compliant

Skills

• Must have working knowledge of the English language, including reading, writing, and speaking English
• Must be HIPAA compliant
• One year related experience preferred
• Customer service experience preferred
• Microsoft Excel experience preferred
• College degree preferred with emphasis in business and/or health sciences

Benefits

• Competitive wages
• Parental leave (4 weeks paid)
• Housing programs
• Childcare reimbursement
• Medical
• Dental
• Vision
• Tuition Assistance
• Existing Student Loan Repayment
• Specialty Certification Reimbursement
• Annual Supplemental Educational Funds
• Up to five weeks in your first year of employment and continues to grow each year.
• 403(b) Retirement plan with immediate matching
• Life insurance
• Short and long-term disability
• Up to $1,000 annual wellbeing reimbursement
• Recreation discounts
• Pet insurance

Company Overview