[Remote] Fraud Specialist

Note: The job is a remote job and is open to candidates in USA. SHAZAM Network - ITS, Inc. is a national company committed to strengthening financial institutions. They are seeking a Fraud Specialist to work as a call center professional, identifying and reducing fraud to protect cardholder accounts and minimize financial risks.

Responsibilities

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity
• Acquire a comprehensive understanding of fraud case management through our fraud detection system
• Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity
• Demonstrate professional and respectful interaction with internal and external customers

Skills

• Experience in banking, financial services, or fraud detection is helpful but not required
• Demonstrated reliability and dependability in a metrics-driven environment
• Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude
• Must be passionate about contributing to an organization focused on continuously improving and reaching goals
• Experience in using Microsoft Office
• Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance
• Professional Certification Bonus program

Company Overview