Experienced Healthcare Customer Service Representative – Healthcare Operations Support

Are you passionate about delivering exceptional customer experiences in the healthcare industry? Do you have a keen eye for detail and a commitment to accuracy? We're seeking talented individuals like you to join arenaflex's dynamic team of healthcare professionals! As a Customer Service Representative, you will play a vital role in supporting health plan members, providers, and their representatives, ensuring seamless interactions and resolving complex issues with empathy and professionalism.

About arenaflex

arenaflex is a leading organization in the healthcare industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team of passionate professionals is committed to making a positive impact on the lives of our customers, and we're excited to welcome like-minded individuals to join our mission.

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Answering and managing inbound calls regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments, and other related topics from customers in a prompt, courteous manner.
• Conducting outbound and/or return calls to customers, as necessary, to resolve issues and provide support.
• Asking appropriate questions and listening actively to identify specific questions or issues to provide appropriate responses and types of assistance the customer needs while documenting relevant information in a clear and concise manner in computer systems.
• Handling and processing customer complaints/grievances while applying appropriate conflict management skills to de-escalate potentially stressful situations.

What You'll Have

To succeed in this role, you will need:

• A High School Diploma or equivalent.
• Cable/Fiber internet and the ability to hardwire is required.
• At least 1 year of call center experience, with a proven track record of handling high call volumes and resolving complex issues.
• The ability to handle a heavy call volume of 50-100 calls daily.
• Demonstrated ability in using computer and Microsoft applications, including strong keyboard and navigation skills, the ability to type 35 WPM, and the ability to learn new computer programs.
• Analytical skills, excellent verbal, written, and interpersonal communication skills.
• A detail-oriented approach to work.

Training Schedule

Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role. The training schedule will be as follows:

• Monday-Friday, 8am-4:30pm CST (4-6 weeks)
• Post-training schedule: Monday-Friday, shifts will fall between 11am-9pm EST

Essential Functions

This role requires:

• Working weekends
• Flexibility to adapt to changing priorities and schedules

Skills

To excel in this role, you will need:

• Active Listening
• Telephone Etiquette
• Basic Software Skills
• Typing Skills
• Adapting to Change
• Basic Computer Skills
• Call Center
• Call Center Support
• Healthcare
• Medicare/Medicaid

Qualifications

To be considered for this role, you will need:

• 1 year of experience in a call center environment.
• Experience level: Experienced.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Career advancement opportunities to move into leadership roles or specialized areas of the business.
• A supportive and collaborative work environment that encourages open communication and feedback.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our team of passionate professionals is committed to making a positive impact on the lives of our customers, and we're excited to welcome like-minded individuals to join our mission.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $16.99 - $17 per hour.
• Comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes people of all abilities. We are committed to ensuring that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

How to Apply

If you're passionate about delivering exceptional customer experiences in the healthcare industry and are looking for a challenging and rewarding role, we encourage you to apply today! Please visit our website to submit your application: Apply Job! This posting is open for thirty (30) days. We look forward to hearing from you and exploring how you can contribute to our mission to deliver exceptional customer experiences in the healthcare industry. Apply for this job