Remote Spanish Bilingual Automotive Customer Service Advisor – Join arenaflex's Global Team and Deliver Exceptional Customer Experiences

At arenaflex, we're passionate about connecting people and businesses through innovative solutions and exceptional customer experiences. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you'll play a vital role in helping us achieve our mission by providing top-notch support to our clients' customers. If you're a customer-centric individual with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a global leader in customer experience and business process outsourcing, recognized for our culture, diversity, leadership, and innovation. We help the world's best brands improve their businesses and better connect with their customers. With a strong commitment to growth and development, we're constantly seeking talented individuals who share our passion for delivering exceptional experiences.

What You'll Do

As an Automotive Customer Service Advisor on our team, you'll be responsible for providing exceptional customer experiences through inbound and outbound calls, as well as internet interactions. Your strong desire to help customers will allow you to address customer service issues and non-routine problems related to our clients' products or services.

Key Responsibilities:

* Answer all incoming customer phone calls within quality standards

• Capture prospect information (Name, Address, Phone, email, Product of interest, Source, CRM questions)
• Answer detailed product questions on the brand, current nameplates, and their performance capabilities
• Define consumer needs by asking relevant CRM/Product questions
• Select fulfillment items
• Complete price and equips statements for consumers
• Locate dealers following standard dealerization rules
• Categorize callers and offer appropriate Touch point (i.e., warm transfers to a dealer)
• Provide website navigation assistance to consumer-oriented brand sites
• Escalate outstanding issues
• Provide Goodwill to customers on behalf of the client within the client guidelines
• Ability to communicate in written form (email/text chat) with consumers regarding products and programs supported
• Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
• As required, call consumers to invite them to attend events
• Follow critical elements of the arenaflex Call and File handling process
• Stay current with Center procedures, product information, and online resource tools
• Appropriately manage customer complaints from initial call to resolution

Who You Are

As an Automotive Customer Advisor, you'll bring empathy, integrity, knowledge, and a unique compassionate style to every interaction. You'll also possess:

• High school diploma with 6+ months of customer service experience preferred
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn, including strong problem-solving skills
• Dependable with proficient attention to detail
• Able to rotate shifts, as needed
• A passion for helping others

What's in it for You?

At arenaflex, we invest in our people and teams for ongoing personal and career development, so each career path is meaningful. In this role, you'll be provided with:

• Opportunities for performance incentives
• The opportunity to work at home
• Equipment provided
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• Paid training
• US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
• Mentorship programs to help you create the strong foundation to a rewarding career
• Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities
• The satisfaction of helping others every day
• Referral bonuses
• Perks and benefits
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with

Join Our Team

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call arenaflex home.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English: [insert link] Spanish: [insert link]

Apply Now

To apply for this exciting opportunity, please click on the link below: Apply Job!

Note:

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job