Experienced Business Program Manager - Digital Customer Success at arenaflex
Join arenaflex, a global leader in the technology industry, as we embark on a mission to revolutionize the way we deliver customer experiences. As a Business Program Manager - Digital Customer Success, you will play a pivotal role in shaping the future of customer success at arenaflex. With a focus on digital customer experiences, you will be responsible for creating and delivering agile solutions that bridge the gaps between customer and partner needs and business outcomes.
About arenaflex
arenaflex is a global technology leader that empowers every person and organization on the planet to achieve more. With a growth mindset, we innovate to empower others and collaborate to realize our shared goals. Our values of respect, integrity, and accountability guide us in creating a culture of inclusion where everyone can thrive at work and beyond. As a Business Program Manager - Digital Customer Success, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
Key Responsibilities
As a Business Program Manager - Digital Customer Success, you will be responsible for:
- Bridge Gaps: Identify and address customer and partner experience gaps through agile digital solutions, accelerating business and customer outcomes.
- Customer Lens: Enable digital experiences that are aligned with customer needs, business priorities, and CSAM goals, and that optimize the value realization of digital capabilities.
- Hyper Focus: Develop and test 1-2 prioritized digital customer experiences per quarter, from ideation and design through to production PoC, in partnership with E&O Commercial Systems Technology [CST] and CSBI Data Science.
- Get to Scale: Land and expand each prioritized digital solution across solution areas, customer segments, and regions to magnify impact.
Qualifications
To be successful in this role, you will need:
Bachelor's Degree in Business, Operations, Finance or related field
AND 6+ years experience in program management, process management, process improvement or software development
- OR equivalent experience
- 3+ years of experience with using data, analytics, and/or metrics
- Experience with end-user facing products and services, focus on UX
- Experience with data analysis experience with Excel, PowerBI, SQR, R, Python/Pandas, or other tools
- Experience in building large scale solutions
- Project management, leadership, and cross-group collaboration skills
- Proficient written and verbal communication/presentation skills through all levels of organization, technical and non-technical
- Analytical aptitude and track record of problem solving and ability to think strategically
- Experience with A/B testing is a plus
Skills and Competencies
To succeed in this role, you will need to possess:
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment with multiple priorities
- Experience with agile methodologies and digital solutions
- Strong understanding of customer needs and business priorities
- Ability to think strategically and drive business outcomes
- Experience with data analysis and metrics-driven decision making
Career Growth Opportunities and Learning Benefits
As a Business Program Manager - Digital Customer Success at arenaflex, you will have opportunities to:
- Develop your skills and expertise in digital customer success
- Collaborate with cross-functional teams to drive business outcomes
- Work on high-impact projects that shape the future of customer success
- Receive training and development opportunities to enhance your skills and career growth
- Participate in arenaflex's culture of innovation and experimentation
Work Environment and Company Culture
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks, including:
- Flexible work arrangements, including remote work options
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Base pay range: $115,000 - $200,300 per year
- Benefits and perks may vary depending on the nature of your employment with arenaflex and the country where you work
- Certain roles may be eligible for additional benefits and compensation
How to Apply
If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to become a Business Program Manager - Digital Customer Success at arenaflex. Apply for this job